A True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.
La verdad que elevado el precio para las prestaciones que tiene. Se trata de un edificio en el casco antiguo de Bilbao, reformado para el turismo. Habitaciones muy pequeñas sin aire acondicionado y sin ascensor. El ascensor no es tan importante porque las habitaciones están en la Segunda y tercera planta pero el aire acondicionado si que lo echamos de menos. Hace bastante calor en verano y solo un ventilador, puede que la estancia no sea tan agradable. Por otro lado, el estar en pleno centro, como la habitación no sea interior, el ruido de los bares al medio día y la noche es tremendo. La chica de recepción muy amable, la segunda noche al quejarnos del ruido, nos cambió la habitación por una interior que mejoró bastante el tema del precio. Aún así, el precio lo veo desproporcionado
Están pintando las habitaciones y los pasillos. Nos dieron una habitación que desprendía un fuerte olor de pintura. En recepción nos atendieron amablemente y nos cambiaron a otra habitación (más grande que la anterior) pero igualmente seguía oliendo a pintura. Los pasillos estaban con cartones y restos de pintura. La ubicación del hotel es genial.
WWalt from LAOverall good experience, good stay, good price, good sized room. Location was good. Beds were comfortable and not too small. Room was basic but we knew that going in. There was a microwave wave and fridge. It took us a while to figure out the air conditioning but it worked. There wasn’t soap in the bathroom. Some issues were that it being a dorm it didn’t have things that you would find in a hotel room like a blow dryer or cups. So we could heat water in microwave but we had to buy cups to hold the water in. If we had access to a kettle or a blow dryer or mugs, even paying to rent one would have made things easier. The laundry room did not accept coins so we had to download an app to wash our chonies. I’m not sure giving some app my credit info to be able to clean my chonies was worth it.
ゲゲストA True Gem That Feels Like a 4-Star Hotel! My stay at the Sercotel Arenal Bilbao was flawless. The hotel is absolutely spotless, with lovely decor and beautiful views from the room. The entire hotel, from the elegant lobby to my room, was spotless. It was clear that the housekeeping team takes immense pride in their work, ensuring a pristine and hygienic environment that immediately made me feel at ease. The reception staff provided excellent, warm service. The breakfast was perfect—not too big, not too small, but just the right selection for an amazing start to the day. The management is clearly doing a fantastic job. With this level of quality and attention to detail, this hotel truly operates like a four-star property. I can't wait to return.
ゲゲストA good location, very close to the beach and town centre which was positive. Staff were helpful & lovely. The hotel appearance generally was good, however the room was very dated & basic. Bed quite hard & pillow had an odour. No AC but window open worked well enough. The bathroom was disappointing - leaking shower-head, black rim in toilet bowl, and no toiletries other than soap. Restaurant didn’t open at night until 8:30 so went elsewhere. Vending machine (half empty) available for drinks/snacks. For a solo traveller paying almost AUD$200 for 1 night it was not value for money.
ゲゲストGood location, you can get main sites by walk. Room is quite and clean, very comfortable bed and pillow. Breakfast is average. Omelette was cold and too salted. We ordered fried eggs, but it was full of oil. But if you don’t eat eggs- you will enjoy this breakfast.
Jjuan de dios cano cabanillasPersonal MUY amable. Buenas instalaciones y limpias. Desayuno bastante bueno. Cama y almohadas cómodas, sin mas. La ubicación, buena, pero necesitas coche o bien el bus, para enfrente del hotel, no se con que frecuencia. Relación calidad precio muy buena.
ゲゲストEs un alojamiento muy práctico para hacer turismo. A pesar de no estar en el centro la comunicación es
muy buena. y es más económico. Disponer de cocina, super mercado y cafetería/restaurante cerca es muy cómodo.