The good thing is nearby Tunjungan mall only took 10 minutes walk and also the breakfast with more variety and selection. Room cleanliness need to improve.
The location was very good. The hotel is quite clean, but the facilities are limited to basic necessities. The food was okay. The service of the staff is very good. I think overall it's worth the price.
Overall good but few things been noticed :
1. The carpet at the corridor of the level is too dusty & dirty ( need immediate cleaning ).
2. There is no sign for Don't disturb or clean my room.
3. Before towels are kept inside the bathroom, please check if they are ok or torn in the middle.
4. Hotel Staff specially at the reception must keep some Tour & Travels number if they don't provide such services to ease the trouble.
Rest were all ok... I really like the breakfast.. many options
The hotel was great with an affordable price. The service was excellence and staffs are nice and helepful. Located in front of Pasar Atom Mall so we can easily go for shopping and eating. It's a really recommended hotel to stay in Surabaya
This in the only one choice when ever I need to stay in Surabaya.
Staff are very kind. Breakfast is very delicious. Location is so nice..
there are conference room though I habn't use it. on the ground floor, in front of reception, there are fredges selling drinks, ice cream in very reason price.
night shift girl in reception is particulary sweet and helpful.
素晴らしい
213件の口コミ
9.4/10
1泊あたり
TRY 770
より
空室を検索
東ジャワ州の3つ星ホテルをすべて表示
東ジャワ州 ホテルの宿泊者口コミ・レビュー
全て表示
8.8/10
とても良い
FFarrelLocation is excellent, right smackdab in the middle of Surabaya's tourist center, the Old City or ”Kota Lama”. Cleanliness wise its okay, the bedsheets is the only thing that needs more cleaning. Service is excellent. And facilities wise, the only thing lacking is a hairdryer.
ゲゲストWent here with my husband and 1 kid under 5 years old. Surprisingly, room is spacious enough for three of us! My daughter favorite part is the lamp that can be controlled through the screen and Bobobox app on the phone.
But most of it, is the view that caught our attention. The ambience is also top notch. The secluded locations + silence and sound of nature 👍👍👍
BBeaunitta van WykWe recently stayed at this hotel and had a mixed experience. While there were definitely some highlights, there were also a few disappointing aspects that affected our overall stay.
One of the standout positives was the friendly and welcoming staff. Everyone we interacted with was polite, helpful, and made an effort to ensure we were comfortable. The overall service was good, and the team seemed genuinely eager to assist.
The food at the hotel’s restaurant was excellent. Every meal we had was delicious, however, we encountered an issue with breakfast. Due to unexpected traffic, we arrived late. We asked if some food could be set aside for us, as we had prepaid for breakfast. Unfortunately, we were told that this request should have been made the night before, which was disappointing and left us feeling a bit let down.
The room itself was smaller than it appeared in the photos online, and we were surprised to find that there was no heating or cooling system—just a fan. Additionally, there were old stains on the bedding, which gave a less-than-ideal first impression.
The hotel has a great view from the top, but unfortunately, the weather didn’t cooperate during our stay, so we weren’t able to fully enjoy it.
Overall, the hotel has potential, with friendly staff and great food, but there are areas that need improvement.