We arrived a bit late on our first night and were accommodated poorly. After a long day of travel, we encountered several issues with our room arrangements. I had booked two rooms, expecting them to be close to each other, but that was not the case. As a family travelling together, we requested to have our rooms swapped to be nearer, yet we were only allowed to add an extra bed. This was not ideal, especially since my mom couldn't stay alone in a room meant for 6 to 8 people, which I had already paid for.
When I spoke to the front desk, who I believe was the manager on duty at the time, her tone was unpleasing and lacked empathy for us as guests. It was a disappointing negotiation. We also discussed issues with the internet connection, and she seemed unyielding, suggesting that nothing could be done except to pay for a data plan, for which they would provide a modem.
Having stayed at many hotels and being a hotel manager, I can clearly say that our service was inadequate.
Great location over looking people’s park nice place to sit and watch the world go by subject to rain of course. Hotel staff pleasant and obliging. Rooms dated bed (2 singles room ) poor, linen clean but mattress old and sheets didn’t fit the mattress Towels threadbare shower was cold Overall not the best experience and wouldn’t stay again