Overall the trip is quite nice, only the fan can be squeaky, but air conditioning works fine, bathroom is okay, only the water heater knob can be sometimes not functioning. Parking space can be find easily
It is clean but because it is mixed dorm, the floor is kind messy with a lot of luggages the other, but do not affect if you don’t mind the ventilation is not going that well.
Very clean they even have air purifiers by the corridor. Cheaper rooms don't have an attached bathroom and have to share common bathrooms. Would be nice if there was a hairdryer and mirror in the room. Plenty of free parking spaces, surrounded by restaurants, convenience stores, 24hr laundry..etc.
ゲゲスト*Honest Review: Comfortable Stay but Disappointing Service Transparency*
Me and a group of colleagues chose Wendu Inn during our recent work trip to Kota Belud, and I’d like to share an honest review—not just a general star rating—because the experience was a mix of excellent and disappointing aspects.
Pros: 🌟🌟🌟🌟🌟
• The check-in process was smooth and efficient.
• Cleanliness and room comfort are top-notch—definitely 5-star worthy, especially for a small town like Kota Belud.
• The view from the café and the convenience of having a minimart downstairs were truly added bonuses.
• We genuinely appreciated the effort put into making the place cozy and welcoming.
But here comes the downside:
We booked our rooms with breakfast included, which is supposed to be served at their café. However, this was where things went wrong.
1️⃣ When we went for breakfast, there was no proper display or explanation about the free breakfast options. What was openly displayed was a menu with both breakfast (no prices shown) and lunch items (with prices).
The actual complimentary breakfast choices were hidden away in a folder behind the counter—not visible to guests. Naturally, thinking the displayed breakfast options were part of our package, we made our choices and presented our coupons at the counter. The staff accepted the coupons without saying a word. Only after finishing our meals were we surprised with a bill, leaving us feeling misled and frustrated.
2️⃣ The counter staff’s customer service was below expectations.
When we requested an official receipt for work claims, we were repeatedly told to refer to the booking website. Even after explaining that we needed an original stamped receipt, the answer was simply: “We don’t have an original stamp.”
For a hotel catering to business travelers, this lack of basic documentation support is quite inconvenient.
Final thoughts:
Would I recommend Wendu Inn? Yes—for comfort, cleanliness, and its peaceful surroundings.
But be prepared to double-check details around your package (especially meals), and don’t expect much assistance from the front desk when it comes to paperwork or clarifications.
ゲゲストStayed in a shared dorm. Walking distance to RDC a little further than other options but perfectly manageable. Dorm and bathrooms were clean and as advertised. Not much space to put stuff but you get what you pay for with a shared dorm. Food and drinks options at the restaurant are expensive and for several meals I opted to eat at nearby resorts which were cheaper. Nevertheless, the atmosphere at the reception/restaurant was fantastic and I really enjoyed it. Staff were extremely hospitable and helpful. No shelter between reception and rooms was a bit of a bummer but no big deal. Wifi only available at the reception. Overall, great value for the price.
NNicfotoArriving at 11.15am i was asked to pay a surcharge of 20RMB per hour if i wanted access to my room before official check-in time of 2pm. The hotel appeared empty.
The rooms are clean with nice full height windows. There is bottled water, kettle, and 2 t-bags.
There is no TV, no fridge, and no blankets, though blankets are available for an extra charge (the hotel is at an altitude of approx 1,200m, so its chilly in the evenings).
Staff didn't speak Rnglish, but with Google Translate they did help arrange a taxi back to KK.
There is no restaurant or eating options until you return to the main road - 1.6 kms away uphill.
Overall, staff were distant but helpful when approached. I wouldn't stay there again.
RRon31aOverall the trip is quite nice, only the fan can be squeaky, but air conditioning works fine, bathroom is okay, only the water heater knob can be sometimes not functioning. Parking space can be find easily