ゲゲストThis hotel was located just off the motorway, and fairly easy to find. Upon arrival/check in we were informed of our room number and given our key card, however no information was provided. ie (check out times, breakfast times, any of the bar/restaurant details, pool/fitness centre details. We had to go back and forth to reception through out to get the information we needed. Fortunately the staff were friendly and welcoming which made easy to approach them.
Room was nice, bit cramped even for a king privilege room. Not much space to walk, too many unnecessary chairs. Room and bathroom was clean. Mini fridge was nicely stocked up with water and soft drinks for free. TV in the room was a smart tv, allowed us to watch Netflix via screen mirroring which was excellent. Bed was comfortable with multiple pillow options. Sockets and USB charging points on both sides of the room, great for charging multiple devices. Full length mirror and cupboard space to hang up clothes. Nice gown and slippers presented neatly on the bed.
We did visit the pool facilities on multiple occasions during our stay. It was just a medium size. With a separate jacuzzi and steam room and sauna. Pool water was nice temperature, slightly warm which felt really nice. Lighting in the pool area was poor, quite dimly lit. Lockers in changing area needs a padlock, as we didn’t know we didn’t take out. Some chairs are available on the pool side which we were able to put out things.
Dining room was nicely laid out with ample space to move around. Breakfast had multiple options including vegetarian options available on request. Staff were friendly and helpful.
Overall a pleasant stay. Would recommend it.
ゲゲストThe Feathers is well located in the centre of Ludlow and is an old building that is full of charm. However, this also means that it is a bit of a rabbit warren inside, making it challenging to find your way around the long, branching corridors - a definite nightmare in event of a fire.
The carpark was full when we arrived, despite it being much larger than I expected, but there was a council carpark behind the hotel and only a short walk away, which was free from 6pm to 8am, which is very convenient.
Our bed was large, clean and comfortable and the room was well resourced: tea and coffee making facilities with a wide range of teas and milks; complimentary canned water in the mini fridge; iron and ironing board; plenty of sockets including USB, at the bedside and a variety of products in the bathroom, though no toothpaste which was the one thing we'd forgotten to pack! One of the spoons was dirty, hence only 4 stars for cleanliness. The guest wifi was strong and easy to access.
We didn't have time to use the reception areas downstairs, but they looked beautifully presented and were full of character, offering a very attractive space to have a drink or meal.
Staff at reception were pleasant and professional.
CCarSionThe DayInn is located at a strategic location.Smooth and fuss free checking in process.Highly recommended with excellent basic amenities provided.
ゲゲストI could be A1 if the facilities were maintained but unfortunately the spa is starting to look and feel shabby. Lockers broken, tiles missing, saunas and steam rooms not working, hot water temperamental, circa 70% of light bulbs not working (hydrospa area) ... Just missing the touch that would elevate the place.
Rooms are clean and welcoming, our bed had been wellness and the mattress sagged in the middle, but it was comfy and we didn't complain (rm 224). Couldn't control TV, controller was faulty. Nice view across canal and fields.
Overall, it is worth the price but could be so much more!
We enjoyed our stay, we will be back for an overnight break away, we dont expect.much to change, just wish it would!
HHameed966From the very start, Rebecca was an absolute star. Her proactive communication and all the useful information she shared made us feel confident we were in for a lovely stay and we truly were. She greeted us on a rainy day with a big smile that instantly made us feel at home.The house is beautifully set among rare farmlands, offering peace and scenic charm. Our room, which had a private balcony, gave us stunning countryside views. Having binoculars provided in the room was such a thoughtful touch we loved watching the birds while relaxing outside.The place itself is full of delightful details board games both in the room and the lobby, Sky and Netflix for cozy evenings, and a nice selection of snacks and small bites available.Breakfast was served with a view, and it was excellent fresh, delicious, and beautifully presented. My wife and I truly enjoyed every part of our stay, and we will definitely be coming back.
MMillwall85Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
ゲゲストThe hotel is a little tired and in need of refurbishment in places. The staff were very friendly, especially considering they were having to work on NYE!
The room was warm, the bedding/towels were clean and breakfast was good. We couldn’t connect to WiFi during our stay until we were in the car park ready to leave
ゲゲストThis was my second stay at The Prince Rupert
hotel-already looking forward to my third !
Very welcoming-staff are great-breakfasts
excellent-an all-round unique hotel.