初めて御社のホテルに宿泊させていただきましたが、本当に素晴らしい経験でした!行き届いたサービスからホテルの衛生環境に至るまで、あらゆる細部にプロフェッショナリズムと配慮が表れています。合理的なリクエストには、フロントデスクの Xiao Yang が直ちに対応します。あなたのホテルに滞在している友人に強くお勧めします。5 つ星に値します。今後もここに滞在し続けます!
This hotel is located stone throw from both the bus terminals, so location 5 stars.
Amenities - rooms, restaurant, foot massage center(cannot locate) and Chinese chess rooms. Not sure, how this hotel is awarded 5 stars?
Rooms setup - guess it is time to renovate. Heard the renovation project is approved! Cheers!
Services - rooms for improvement! As I had a early flight to catch at 9.50am and the earliest bus from the mountain to the tourist center was 6.30am (again different front desk staffs told me different timings) so I tried to request for a paid car service to send me down. They said the hotel doesn't provide such service, asked me to reach out in the streets to see if the resturants or shop owners can provide such services! 1st time encounter in a 5 stars hotel, really a good learning for me in 2024:)
FFreeman TerenceThis hotel is located stone throw from both the bus terminals, so location 5 stars.
Amenities - rooms, restaurant, foot massage center(cannot locate) and Chinese chess rooms. Not sure, how this hotel is awarded 5 stars?
Rooms setup - guess it is time to renovate. Heard the renovation project is approved! Cheers!
Services - rooms for improvement! As I had a early flight to catch at 9.50am and the earliest bus from the mountain to the tourist center was 6.30am (again different front desk staffs told me different timings) so I tried to request for a paid car service to send me down. They said the hotel doesn't provide such service, asked me to reach out in the streets to see if the resturants or shop owners can provide such services! 1st time encounter in a 5 stars hotel, really a good learning for me in 2024:)
AAhadGermanRoom was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.