I booked 2 nights at the Grand Hyatt Regency Exclusive Double Bedroom. It was very spacious and had a great view especially at night. It has a separate powder room area and large walk in closet. Shout out to NINA for providing excellent customer service throughout my stay. She was meticulous about answering all of my questions and always ready to help. My reservation included access to the club area where they had a good variety of food and drinks. I would definitely recommend this particular room if you need plenty of space.
初めて御社のホテルに宿泊させていただきましたが、本当に素晴らしい経験でした!行き届いたサービスからホテルの衛生環境に至るまで、あらゆる細部にプロフェッショナリズムと配慮が表れています。合理的なリクエストには、フロントデスクの Xiao Yang が直ちに対応します。あなたのホテルに滞在している友人に強くお勧めします。5 つ星に値します。今後もここに滞在し続けます!
AAhadGermanRoom was spacious and comfortable, although sound insulation of walls, doors, and windows was not enough to prevent noise from neighbours or hallway and street even on 40th floor. Amenities are good and practical. Swimming pool and gym are great. Location is also very good. Service is variable. Staff is very friendly and responsible, but they need to pay a little more attention to simple English skills. However, breakfast and generally, foods in restaurant were not satisfactory enough. Western and international food is just a name. You can't really taste German Wurst or Italian pizza! The continental food, especially western breakfast, is quite ordinary, I'm talking about flavours and tastes, not quantity. It's not very eye-catching and for a five-star hotel as you would expect. Although, overall I recommend hotel.
CCecililiaaWe are tourists from Indonesia with very little Mandarin speaking ability. And we travel with a 5 years old.
We choose this place to stay during our Huangshan hike trip with little expectation.
Turns out, even with language barrier they managed to assist us beyond 5 stars!
The communication started before our arrival, they checked on us and making sure we have easy journey to their hotel. They offer very reasonable price for pick up & drop off service to Huangshanbei Railway Station with a comfortable Tesla.
I had a really pleasant stay at their hotel. I have travelled few places before but my stay at Shanyu is something very memorable to us, especially for my daughter. Their warmth welcome, smile, hospitality, and kindness are communicated through the beautiful bedroom (they upgraded our room!), environment (they have tea plantation at the back), and their cuisines are amazing!! We had dinner at their restaurants each night and we like it so much (including my picky eater daughter).
On my hiking day, they caringly prepared us raincoat, climbing stick, and takeaway snacks. They even drop and pick us up on the Huangshan tourist center.
The only regret we have is we stay for 2 nights only.