There’s room for improvement for the check in service. I provide my personal id card for check in but the customer service requested me the booking number which I find it ridiculous. The hotel was booked under my name and they supposed could have checked my booking right away. The customer service replied that it was relatively troublesome if only id is provided. I am clueless as to the standard of customer service provided by this 5 stars hotel. The rest of my stay is pleasant.
We stayed at the Shangri-la after a week of being in Tibet. It was a nice change from the more Chinese style hotels we had stayed in and was ideal for the night before our flight out. The rooms are great and we booked one with a bath. The shower was very powerful and hot. The breakfast buffet was, by Chinese standards, decent for western options and the evening buffer was good for approx 200rmb/person if you're in need of more western options.
The big plus for me was the gym. Decent by most hotel standards and had a good mix of resistance machines, cardio and free weights (mainly dumbbells of up to 20kg plus a pair of 27.5kg). The only thing missing from the gym really is a squat rack but otherwise very good. Would stay again.
FFongThere’s room for improvement for the check in service. I provide my personal id card for check in but the customer service requested me the booking number which I find it ridiculous. The hotel was booked under my name and they supposed could have checked my booking right away. The customer service replied that it was relatively troublesome if only id is provided. I am clueless as to the standard of customer service provided by this 5 stars hotel. The rest of my stay is pleasant.
ゲゲストWhat an amazing hotel, the rooms are immaculate and mine had a view of Potalo palace.
The food is delicious, amazing breakfast buffet with very high quality items and the restaurant food was succulent.
Also. When staying at Songtsam, make sure to have a massage at their spa. The Spa lady Tenzin phuti is so knowledgeable and will give you a massage like you never had before. A must do at the hotel.
Big thank you to Sonam, English speaking lady who took good care of me and her English was brilliant.
Overall, Songtsam is an amazing hotel and you won’t regret staying there!