中国浙江省の4つ星ホテル

今回、友人と杭州旅行に来ていて、たまたま携帯でこのホテルを見つけました。レビューが良かったので迷わず予約したのですが、結果は期待をはるかに超えるものでした！ホテルのロケーションはとても便利で、西湖や観光スポットへのタクシーでの移動も遠くありません。ロビーに入った瞬間、その美しさに感動しました。デザインは本当に凝っていて、古風で趣があり、江南の風情に満ち溢れていました。ロビーには書道台があり、毛筆で字の練習ができたり、漢服を試着して写真を撮れたりもします。友人と私はすぐにたくさんの写真を撮り、とても映えました！部屋は想像以上に清潔で整頓されており、ベッドも快適で設備も充実していました。ホテルは薬袋や足湯用の桶も用意してくれており、夜寝る前に足湯に浸かって、滞在した2日間ともぐっすり休むことができました。バスルームも清潔感があり、細部まで行き届いていました。朝食は和洋折衷のビュッフェ式で、種類も豊富でした。杭州の特色ある点心もあり、定番の洋食メニューもあり、味もとても良く、スタッフの方々も親切でした。この価格でこのクオリティは本当にコストパフォーマンスが高いです！非常に満足のいく滞在体験でした。友人との旅行にも、家族旅行にも、ここはお勧めです。次回杭州に来るときも、必ずここを選びます！

夜の7時か8時頃に到着しました。ホテルでは無料のスープ、湖裡泉水、龍井茶の小箱を提供してくれました~~。 1. 宿泊体験は主に良好な生活環境を重視しており、休暇中に天気が良い場合は、プールと庭園に直接面したプールサイドの部屋を選択することをお勧めします。 比較的静かです。ホテルのスタッフはチェックインとチェックアウト時に荷物の受け取りを手配します。サービスはより丁寧で、より良い経験になります。 2. ホテルは麗吉龍山に位置し、龍井村と龍井茶道の八景のすぐ近くにあります。ホテル自体にはジムはありませんが、窓際の席で読書をすることもできます。 3. ホテルのシェフは悪くないと言わざるを得ません。私が到着したのが遅かったので、レストランで食事を注文するのが少し遅かったのですが、東坡豚肉と広東キャベツの炒め物はとても新鮮で美味しかったです~~もちろん食べられます。テイクアウトも注文してください。 4. 休暇中の観光名所の制限により、自家用車、オンライン配車サービス、タクシーには一部の出入り規制があり、予約時にご確認ください。バスも到着しています。今回の旅行は全てタクシーでの到着でした。ホテル入りは午後6時過ぎ、タクシーは正午にホテルに到着し迎えに来ます。 5. 茶摘み体験をご希望の場合は、予約に無料ギフトがあるかどうかを事前に確認するか、別途料金を支払うためにホテルに連絡してください~~

This is a good hotel in a convenient location. The staff was remarkably proactive, they even helped us with our laundry needs before we could inquire. And their service shines: when I left an item behind, they immediately helped locate it and arranged to have it shipped out to me. Truly above-and-beyond service that I greatly appreciate.

the people were of all support and super friendly. It felt like home. even some interiors are simple, it's functional, clean and super comfortable. I missed food, since I slept over twice... and got something as a gesture by the people from the counter, even I didn't ask for this. they can deal with english speaking guest and I will come back... for sure

房间干净，风景好，但服务、体验感、性价比一般。 This place is designed for the 'gram, not the 3000 RMB/night experience. The room is beautiful, you've seen that already, but here's my genuine experience that I hope helps set your expectations. Overall, bare minimum service. There is no proper front desk reception, and I had to remind them to set up the butler group chat the day before arrival because there were no instructions. Upon arrival, the main door was locked. Someone eventually came and brought my luggage up to the room, and that was it. No friendly chats, no personal touch, no estate introduction or tour, no other instructions, just a few pre-set WeChat images. The butler is quite responsive on chat but often provides incomplete answers. Service at breakfast was cold. No one welcomes you when you walk in, and there was no proper introduction to what was available. There was only one staff member at breakfast. He eventually came over and asked which main dish I'd like. There was no mention of Western vs. Chinese options until I overheard someone else's order. Most of the time he was standing at the kitchen entrance using his phone loudly, which made it hard to get his attention. The loud phone noise made the experience quite unpleasant, as I was hoping for a relaxing, quiet breakfast. Food options are very limited for a solo traveller. I ordered ******* for every lunch and dinner. I was quite hungry in the late afternoon and looking forward to the savory snacks in the afternoon tea set. I ordered them to my room and was told the ”chef had a family emergency” and could not prepare the fries and popcorn chicken, though I later saw someone else having the complete set in the lobby. :/ I saw another review a few months back giving feedback that there was no floor mat near the hot tub area. Even though they always respond to negative reviews the same way, saying they will improve, the problem was unfortunately not fixed. You only have one floor mat at the shower area and have to remember to bring it across the room to the hot tub area, or you'll be dripping wet on a slippery floor when you exit the tub. Soundproofing is bad. There is a road right next to the room, and you can hear occasional cars passing by. During my stay, farmers were harvesting bamboo, and you could hear the loud truck engines (which sounded like excavators) and them talking loudly. Mad respect for farmers, just highlighting the downside of the location that you dont see in the nice photos. The whole experience was strange because it felt like other guests were there for photoshoot over an actual hotel stay experience. You could see beautifully dressed ladies posing at every corner of the estate. Nothing wrong with that, just not something I'm used to. The experience is not without positives. The room I stayed in 【云渌】 had an insanely beautiful view, which was what I came for. It directly faces the bamboo forest and mountains. On good days, you'll probably be able to see a nice sunset. The room was clean and had great, thoughtful amenities, including Le Labo toiletries, a small pack of laundry detergent, eye masks, earplugs, and a Dyson hairdryer, to name a few. I also loved the huge private balcony it came with. I was really looking forward to this stay, but coming from another 民宿 I absolutely enjoyed, the service here was a stark contrast. This place has so much potential if they could brush up on the professionalism of the service crew to match the aesthetic and pricetag. I sincerely wish them well and hope the service can be improved.

Service standards need to improve. If I pay more than 2500rmb for a night, it better be the cleanliness and experience of a 2500rmb room and nothing short. The whole idea of Rushi Forest is about peace and relaxation and that's what I'm exactly paying for right? 1) When I first stepped in, your guy starts rattling off 101 things. He doesn't offer solution when he told us a session starts at 4pm and it is already 3.45pm now and expects me to give an immediate answer if we'll be attending. He just wants an answer. I don't feel relaxed, having to make a sudden decision after a long journey. The other lady stepped in to save the day to offer solution that we can join the next day too, if it is too rush. 2) Day 2 Morning, breakfast time at the dining hall, no Air-conditioned?!? How relaxing can it be? I paid 2500rmb to eat in a stuffy and uncomfortable environment the moment I wake up?? Are you saving electricity or what? If it's not comfort and relaxation at your hotel, what am I paying for ? 3) Breakfast time, instead of serving 1 course at a time, in a relaxed healing manner like what your brand stands for, you suddenly come with all the plates filling up the table. What's the rush?!? 4) Immediately after serving all the food on the table, your guy asked ”Can we clean your room now?” WHAT'S THE HURRY?!?! Can you not disturb my morning breakfast and let me eat in peace? I am here to have a private moment with my partner having our breakfast why must you ask me about cleaning the room at this point of time?!? How relaxing and calm can my morning get? Isn't the purpose of the Wechat group is to communicate? Why can't you do it later in the group? WHY MUST IT BE WHEN I AM HAVING BREAKFAST AT THE TABLE? WHAT IS YOUR HURRY?!? 5) I told him politely I will let him know later when I'm ready for room cleaning. 6) Right after finishing my breakfast before living the dining hall, he asked me again can my room be cleaned?!?! STOP ASKING!!!! I TOLD YOU I WILL LET YOU KNOW LATER! WHAT IS THE HURRY?!?! 7) I went back to my room to get my bag and my car came in 5mins. Just before I left, he ASKED AGAIN at the entrance! Asking 3 TIMES IN 30 MINUTES?!? THIS IS NOT RELAXING AT ALL! CAN'T YOU WAIT FOR MY INSTRUCTIONS IN THE WECHAT GROUP?!? MY GOSH! PLEASE TRAIN YOUR STAFF PROPERLY! 8) Learn to know WHEN to communicate! 9) I killed a big spider on the floor, after room cleaning and returning back, the dead spider is still on the floor. So much for rushing me to give you the green light to clean the room 🙄 10) Your wooden holder for the controllers are filled with dust inside. Disgusting. 11) Your handsoap bottle, the sticker is peeling off, faded and damp. Disgusting. 12) The grey cloth originally on the bed, why is it put ON THE FLOOR after room cleaning?!?! Your cleaner forgotten to put it back on my bed and so you guys actually put things meant for the bed on the dirty floor and then back on the bed after tidying up?!?! Other details about peeling paint on the walls and bad touch-ups I shall not go further into details. It is not what I am expecting a 2500rmb room to be like. 500rmb Atour Hotel is even cleaner. Design of hotel and environment is on point. Let down by service and attention to details in cleanliness.

設備：スマートトイレも完備していて、シャワーシステムも素晴らしく、とても快適に入浴できました。ただ、ホテルの内装は見た目だけを重視しているようで、特徴的なデザインのトイレは朝になると光が差し込み、睡眠の妨げになりました。カーテンも遮光性が足りませんでした。 環境：通りに面しています。滞在中は、午前7時から道路の向かいで工事が始まりました。杭州市がどうなっているのか分かりませんが、清明節の期間中に工事を許可するとは。北京では警察に通報できるレベルです。

両親と杭州を訪れた際、大人3人でホテルに泊まるのは少し気が引けました。西湖周辺のホテルは値段が高すぎたり、古くて小さいところが多かったからです。そこで、旅行サイトの「嬉游」でおすすめされていた宿泊券を購入しました。西湖周辺で土曜の夜に50平米のダブルベッドスイートに3人分の朝食付きで、コストパフォーマンスは本当に最高でした。何よりも、旅行の2日前に予約できたのが良かったです。もちろん、欠点も明らかでした。部屋の装飾や家具は確かに少し古く、賑やかな商業エリアなので夜9時でも車のクラクションや商業施設の音楽がかすかに聞こえました。しかし、清潔に保たれていて、ベッドも快適だったので、一度眠りにつけば騒音で起きることなく、朝までぐっすり眠れました。バスルームが2つあり、ドアを閉めれば2つの部屋のように使えるので、成人した子供が両親を連れてくるのに非常に適しています。ホテルの朝食も美味しく、その場で調理してくれるコーナーでは、拌川（混ぜ麺）や小籠包の他に葱油麺もありました。豆乳は濃厚で、自分でトッピングを選んで、お酢を加えてしょっぱい豆乳を作ることもできます。最近では美味しいしょっぱい豆乳はなかなか見かけないので、これは嬉しいポイントでした。10階のテラスからは景色が良く、夕日も楽しめます。地下鉄の駅からも近く、周辺には食事や遊びのスポットがたくさんあります。西湖へは地下通路を渡る必要がありますが、全体的にはかなりおすすめできるホテルです。

A Comfortable, Pet-Friendly Stay with a Few Areas for Improvement The hotel can be difficult to identify when you first arrive because there is no sign directly on the building. Instead, the sign is attached to a gate that usually remains open, so it becomes partially folded and easy to miss. The hotel also does not have on-site parking. Guests park across the street at the restaurant where breakfast is served each morning. Breakfast was traditional Chinese and included steamed buns, sweet potato, a hard-boiled egg, watermelon, tea, and milk. Everything was very tasty. Coffee was also available, but it cost extra. The people looking after the hotel were extremely friendly and helpful. When we arrived, they were filling the swimming pool after cleaning it and told us it would be ready later that day. Although the pool was one of the main reasons we booked the hotel, it did not quite meet our cleanliness standards because the deeper areas still appeared slightly cloudy. However, many other guests were comfortable using it, and we saw people enjoying the pool every day. The library area was absolutely gorgeous, but unfortunately, there was a strong smell of mildew that made it difficult to spend much time there. These were the main drawbacks of our stay. Our room, however, was lovely. It smelled fresh, the bed was firm and very comfortable, and the sheets were clean. The staff emptied the rubbish and replenished our drinking water every day. The bathroom products were high quality, and toothbrushes were provided upon arrival. The room would have been even better if there had been enough towels for everyone staying in it and if the water had been slightly hotter. The hotel is located directly beside the river, with access to a peaceful riverside walk through beautiful gardens. There is also an elevated walkway farther down the road that looked interesting, although we did not have the opportunity to explore it. The river area was especially relaxing, and if I return, I would bring folding chairs and a small folding table so we could sit in the shallow water, relax, and play games. Most attractions and restaurants are approximately a 20-minute drive from the hotel. The receptionist tried to help us with maps and itineraries. Unfortunately, even after attempting to find the same hike on three different days, we were unable to locate the trailhead. It seemed that even local residents were not very familiar with the exact route. One of the biggest advantages of this hotel is that it is pet-friendly and does not charge an additional pet fee, which was an important reason we chose it. The gentleman at reception also helped us secure a dinner reservation at Naked Ranch, where we had a wonderful evening. Moganshan is a beautiful destination, and overall, this hotel provided a comfortable stay. There is certainly some room for improvement, but I would return because I slept incredibly well and appreciated the warm, helpful service. Thank you again to the staff for all their assistance.

フロントスタッフは中国語と英語のみを話します。彼らは全く知りません。入国/ビザの規則はよくわかりません。彼らは私のためにビザを探していましたが、ビザが必要ない国もあることを理解できませんでした。床には常にタバコの臭いが漂っていました。エアコンをつけると部屋の中でタバコを吸っているような気分になりました。ただし、禁煙ルームを予約しました。部屋からは中庭が見え、とても騒がしかったです。朝6時にゴミが出され、中国人が整理し、作業員がアスファルトを砕く。窓を閉めても役に立ちませんでした。反対側に面した部屋も、クラクションや車の騒音がうるさい交通量の多い通りに面しているため、静かではありません。 それ以外は概ね問題ありません。朝食は普通で、中華料理だけでなく、ヨーロッパ人向けに調整されています。カフェのコーヒーは美味しいし、女の子の対応も丁寧です。角を曲がったところにあるイタリア料理店で食事をすることができます。そこにあるものはすべておいしいです。