Booked this hotel for day use to freshen up and change before an event. The room was clean and comfortable, and it served its purpose well for a short stay. Check-in and check-out was smooth, and the staff were polite and helpful.
The hotel is conveniently located near to city center, with eateries and convenience shops within easy reach. While the room was suitable for changing and resting, the space for prayer was somewhat limited, which may be a consideration for guests who need it. Additionally, no parking was provided, so guests may need to make alternative parking arrangements.
Overall, a convenient option for short stay, but a few limitations to take note of.
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Generally it’s a good hotel, friendly staffs, bright & clean. However, the water pressure is super low, & the towels supplied are kind of dirty with yellow stain
Dtg dgn anak 5 org ambik bilik standard family yg 2 queen beds.. bilik kecik yg amat.nk solat pun susah.
Tp yg bagusnye, even budget hotel pun dia ada mini fridge, iron & hair dryer dlm bilik.👍👍
Bilik jela kecik.. ada lift.safety mmg terbaik.
Check in di otel blkg dia, Season view.
Parking hotel ada to limited n byr rm3 per entry.
Ada Netflix so sape yg subscribe blh la tgk.
Ank ak main game je kat smart Tv ataupun tgk utube😅.
Repeat? Mungkin tak la sb fmy ak ramai dowhh..
The location is good in the middle of Kuantan . The room should provide water drinking bottles in the room . The room facitities is quite old . Easy access to shopping malls and restaurants .
YYoung KerI recently stayed here for a business trip with four colleagues. We booked five separate rooms, choosing this location based on its competitive pricing and convenient location. While the physical property itself is impressive, the management process left a lot to be desired.
The Good: Comfort & Space
Rooms: The rooms are genuinely clean, neat, and very spacious. For the price point, the value of the actual living space is excellent.
Parking: Finding parking was easy and secure, which was a major plus for our group as we had our own vehicles.
Location: Perfectly situated for getting around Kuantan efficiently.
The Bad: Maintenance & Missing Basics
The property feels slightly neglected in terms of upkeep. In my specific room:
The shower head holder was loose, making it difficult to use.
There were no floor mats provided, which is a basic necessity to avoid tracking water across the room after a shower.
The Ugly: Management & Customer Service
This is where the experience fell short. The administrative side of this stay was disorganized and stressful:
Automated Communication: Their chat system is powered by an AI that provides ”canned” answers. It failed to address any of our specific questions, making communication feel like a dead end.
Check-in Delays: We weren't sent the check-in passwords on time. We had to track down a separate person-in-charge just to get access to our rooms late in the day.
Pricing Inconsistencies: The documentation stated a RM50 deposit per room, but we were charged RM60. While the amount is small, the inconsistency feels unprofessional and creates a lack of trust.
Final Verdict: If you value space and price above all else, this is a solid choice. However, be prepared to fight for your check-in details and deal with a non-responsive service team. I hope management fixes their communication flow and updates their facilities soon.
匿匿名ユーザーGenerally it’s a good hotel, friendly staffs, bright & clean. However, the water pressure is super low, & the towels supplied are kind of dirty with yellow stain