イギリスランカシャーの4つ星ホテル

Booked a twin room as it was me and my son ended up with a double . Paid for breakfast took so long to get the food out on the hot plates kept having to ask for stuff like bread , bacon , sausages asked for pastries as none left told no and was still within breakfast times . Female showers at the pool changing rooms were vile and needed cleaned .

ホテルと設備は素晴らしいのですが、到着時に2つの問題があり、少し残念でした。 まず、チェックインの手続きが非常に時間がかかりました（文字通り、私は障害者なので）。カードキーを受け取るのにかなり長い時間を待たされました。全く効率的ではありません。 次に、私は障害者手帳を持っているにもかかわらず、駐車料金として14ポンドの追加料金を請求されました。近くに代替駐車場もありませんでした。事実上、私の身体的な不自由さにつけ込んだと言えるでしょう。さらに悪いことに、予約に使用したウェブサイトでは10ポンドと表示されていたのです。 不満はさておき、ここは素晴らしい滞在先で、朝食も最高でした。

The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations. On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep. Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds. Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed. Photos attached for reference.

First time using Holiday Inn Good things are Spacious room with great standard Comfortable and clean bed & pillows , and towels ( a big and a small for one person each ) Has kettle and tea/ coffee with treats ( biscuits) Has a hair dryer and an iron with an iron board inside the wardrobe. It has a round table and a sofa chair on top of a worktop table and chair . It has a small gym , a swimming pool and jacuzzi . Can include breakfast and dinner ( has restaurant) and can order to the room ( room service) I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options! Bad things Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor. Kettle has no sieve ( may be broken before me. ) The sofa chair has a stain before me . Overall very good service and great room and has good facilities.

The hotel room didn't have enough storage for the three of our clothes. The towels weren't replaced every day which I find very poor. Also there was a mark on one of the towels and my mum actually found it rolled up and put back into storage in bathroom. This was extremely poor. The staff were really nice and friendly. I found the hotel to be clean. However, due to heatwave and lack of clean towels I find this really poor service. The breakfast had a good variety and was nice. It was also close to south pier but really good location.

We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff. When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard. Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub. Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.

This was my second stay at the hotel, and once again it did not disappoint. I first stayed here last August with my family, and this time I returned with my husband for a peaceful getaway. The calm, relaxing atmosphere made our stay truly enjoyable. A lovely place to unwind, and we would happily come back again.

Self catering studio set in beautiful grounds was perfect for our 2 night stay. We really enjoyed the wine tasting evening with Alberto and the History of the Hall talk with John. Only marked down on amenities because the restaurant and bar were closed , due to the owners being on holiday and we weren't made aware this at time of booking.

Easy to find. Parking a short distance from entrance. If you are in anyway disabled you can drop off my main entrance but cannot park. There is no lift in the hotel so if disabled you are going to need to ask for a ground floor room. I didn't know there was no lift so they had to quickly change my top floor room to ground floor room. They did this effortlessly despite being fully booked. The room smelt unpleasant so I kept window open and used air freshener. There was no remote for the TV and when they found a spare remote, the TV didn't work. They brought in a second TV and the manager was a hilarious man who made me roar with laughter as he tried to resolve the issues. The food was good. I stayed two days. I would come back.

Wonderful hotel. Our room was a suite and well appointed and comfortable. Spund proofing seemed good, as we had a very peaceful night. Hotel facilities were great. Lovely pool and bar area. All.staff were fabulous and made us feel really looked after. We will be back.