The room we booked was very spacious, and has a very nice view. However, the AC stopped working in the middle of the night, and when housekeeping checked went to check, it turned on but the noise was too loud and no cold air coming out. So we were transferred to a another room which had no view, smaller tv with a very sqeaky/noisy mattress. Every move we made, it made a noise, it was not what we have expected to experience from a 4star hotel. It was disappointing and the whole fiasco had disrupted our sleep so bad that we left the hotel even more tired. Not sure if i want to go back here anymore.
ゲゲストI rarely leave voluntary feedback for hotels we stay at,
but this one definitely deserves it.
Brittany Hotel is fairly new. We have been meaning to try it for a while since we always pass by it along Daang Hari. We initially booked just an overnight stay to relax a bit. Unexpectedly, we ended up coming back the very next day when we needed a place to stay for another three days and two nights. I asked the same receptionist, Ken, who assisted us during our first check-in if the deluxe room we previously stayed in was available, as we preferred it. They didn’t say whether it was, but instead informed us that they had upgraded our room to a premier one at no extra cost! It was such a pleasant surprise, especially since it was only our second visit. We really appreciated this thoughtful gesture, which made our stay even more enjoyable. A big thank you to Ken for being so helpful and kind. The level of service really stood out.
The overall vibe of the hotel is really nice. It's quiet, very clean, and has a cozy atmosphere. The staff are friendly and accommodating. Although we weren’t able to try most of the restaurant’s menu since we always came back late at night, the food we did try was enjoyable, and the coffee was surprisingly good. While the hotel might feel a bit limited for some, as it's still new, we had a great stay overall. It has quickly become our favorite among all the hotels we’ve stayed at. 😁 We hope they continue to provide great service and even improve it further, especially the facilities and amenities. We’ll definitely be coming back and recommending this place to our friends and family.
RRianne JoyThe facilities and amenities at the hotel were great. The hotel itself was clean and looked brand new, which was definitely a plus. The staff who assisted us to our room and the team at Kuna Cafe, where we had breakfast, were both friendly and helpful, making those experiences enjoyable.
However, the reception staff left much to be desired. Despite being the only guests in the lobby during our check in time, we were left waiting for an extended period, and the hospitality skills seemed lacking. Our frustration grew later in the evening when we called reception to inquire about reheating some food. We wanted to know if there was a microwave available and whether we could use it, but no one followed up with an answer. This delay left us having to go out at 10pm to buy food for our hungry child, which was very disappointing. It’s clear that the reception could greatly improve their customer service and communication skills.
Overall, while the hotel itself was pleasant, the reception and customer service experience needs significant improvement to match the quality of the facilities.
PS: photos were taken before check out