On a positive note, the view from the sea-facing rooms is absolutely gorgeous and the private balconies are a great place to relax. The rooms are large and the beds are comfortable, however signs of age and lack of maintenance are starting to show. Whilst some staff are friendly and courteous, the majority behave more like civil servants than people in the hospitality industry. “The customer comes first” is definitely missing in their training manuals. Instead, one is made to feel that compliance to their rules is more important. I asked room service for an iron and was told no irons were provided because I “had to use the hotel laundry service”. My colleagues and I were told off by the security guard at the door for bringing bottled water into the hotel because “we had to purchase it in-house”. I waited over 20 minutes after a very long journey for someone to show up at the front desk and check me into my room. My check-in was interrupted twice by other guests requesting their room keys to be reprogrammed and instead of asking them to wait or refer them to a colleague, I was left hanging. The hotel is regularly used for ministerial meetings and visits, and the customer service declines even further as staff rush to cater to government officials and their entourages instead of their guests.
I had an excellent stay and I would like to thank you for everything: the warm welcome, the kindness, the attentions, the advice, the cleanliness of the lodgings, their really complete equipment, among others, and also I would like to emphasize the sympathy of each of Mr. Abdennour, Mme kafila They were very sincere, helpful and kind... The catering service was also excellent and presented a very varied choice (the food was of a very good standard and the buffet was impeccable)...
ILS SONT TOUJOURS TRÈS GENTILS ET TRÈS DOUX, LE TRAITEMENT EST CORDIAL ET MAGNIFIQUE. CHAQUE MOIS JE SÉJOURNAIS DANS CET HÔTEL ET LE TRAITEMENT A TOUJOURS ÉTÉ SATISFAISANT. JE SUIS TRÈS CONTENT DE LA FAÇON SONT ILS ME TRAIMENT.