This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.
The hotel markets itself as a 5-star hotel in Cebu but it is way waay far from that star rating. I will be listing down good things about this hotel but you also have to consider the following items that I listed below. Pros: 1. It has the better ball room/ convention halls in the entirety of Cebu. 2. Rooms are spacious and new 3. Elegant interior and facade Cons: 1. First night, I reported that there is a foul smell in my room but the telephone operator sarcastically told me that the hotel is fully booked because of the event that we were having. The duty manager came and told me that all of the rooms smell just like mine. What he did was spray an aerosol. I even said to have an air filter or aeromatic in my room to help remove the smell while sleeping. He guaranteed to have it delivered but none came to my room that night. We are out the entire day so on the second night upon entering my room, I complained again because apparently none from the housekeeping nor from the front desk tried to resolve the issue. This time, the smell was unbearable. Like something was wet and it didn't dry off properly. I waited outside the room because the telephone operator told me that the attendant will be in my room in 15 minutes to spray again the air freshener. So I waited outside. 20 minutes passed, I called again and told that no one came. The same duty manager (from last night) arrived a couple minutes later rushing and now told me that there is indeed a foul smell in my room but to my dismay, we waited again outside the room because the attendant was not with him. This time, he told me that the foul smell has been a common problem they receive. This statement surprised me considering we talked about this the night before and he gaslighted me about my complaint. This time, he offered to transfer me and upgrade my room but with all the stuff I have, I told him I do not want to transfer and just to resolve the issue. He then sprayed the air freshener and decided to leave it here. Basically, my issue stopped because I stopped complaining, not because they resolved my issue. 2. Hallways going to guest rooms smell paint and construction materials. Even the elevator smelled like this. 3. Breakfast was repetitive. 4. You can see construction everywhere. Most especially to the rooms on the lower floor. While the ”soft opening” phase is acceptable with all the construction and eye sores, customer service should not be compromised. If you are planning to stay here, please manage your expectations.
素晴らしい都市の景色。部屋の大きさは平均以上です。他のデラックスセダの部屋よりも大きいです。ミストの復旧は素晴らしい景色を持っていますが、簡単に満員になり、補充するのに時間がかかります。特にベーコン。モールへの直接アクセスは良いことですが、セントラルブロックモールにはまだあまりありませんが、基本はそこにあります。夜10時30分に電話したフロントデスクがいなければ5つ星だったかもしれません。彼らは間違いのために私たちの睡眠を中断しました。彼らが以前に要求した鉄と板で終わったかどうかを尋ねるために電話したとき、私たちは眠っていましたが、利用可能ではなかったため辞退しました。それ以外は素晴らしい2N/3Dでした。We’ll come back when in town.
I had a wonderful Christmas Hotel 2022 Staycation experience courtesy of the Main Hotel and Suites located in Barangay Banilad in the City of Cebu. This is my 21st Hotel-Resort-Farm-Campground Staycation in total here in Cebu since Christmas 2020. I instantly noticed most of their guests are foreign tourists. I easily feel the warmth the moment they welcomed me and I could feel at home away from home with their kind and accommodating staff like the Housekeeping personnel, Irene Tolentino who carry my traveling bag to my standard queen room while having my vlogging, and Stanlee Montecalvo for the maintenance for something that needs to be fixed with Security Guard Jonathan Mendoza who act as my cameraman and delivered all my needs in the room. All these things are made possible by Front Office Associate Joyce Villanueva from the booking reservations up until our constant communication as she instantly answered all my queries and requests weeks before my stay. I got the biggest surprise when I was given that amazing Christmas gift hotel room upgrade on that Christmas morning when Front Office Associate Sheila Matuguina handed me the key for the Main Suite Room with a king-size bed, a sofa, a spacious shower & toilet, a personal refrigerator, a kettle, safety deposit box and has a small balcony overlooking the city view. I could still remember this beautiful serene Christmas night when I powered off all the lights while I was seating on top of my big king-size mattress with large soft pillows at my back and on my head while leaning on the wall. I was deeply mesmerized by the beauty of the city by night from the main suite room window. I couldn't imagine that I can have this kind of wonderful celebration on Christmas night blessed with good weather and a good climate. Two years ago, we were in quarantine and social distancing with strict protocol to follow brought by the Covid-19 pandemic, and a year ago, we are to deal with the devastating aftermath of super typhoon Odette without power, no water supply, limited supply of food, most houses were destroyed and several families were homeless. No wonder they have been awarded Tripadvisor's Travelers' Choice Award winning for consecutive years for the kind of service they have given me. With this track record, now I know the reason why travelers both local and foreign nationals choose to stay here because I, myself personally experience it.
#동남아여행 #반타얀섬 #필리핀
반타얀섬은 필리핀의 세부(Cebu)에서 남서쪽으로 약 2시간 정도 배를 타고 가는 것으로 알려진 아름다운 섬입니다. 이 섬은 세부 주변의 여러 작은 섬 중 하나이며, 그 탁월한 해변과 청정한 환경으로 유명합니다.
반타얀섬은 에메랄드 빛 투명한 바다와 흰 모래사장으로 둘러싸여 있으며, 다이빙, 스노클링, 해변에서의 휴식 등 해양 활동을 즐기기에 이상적인 장소입니다. 특히 다이빙은 이 지역에서 매우 인기 있는 활동 중 하나로, 유명한 다이빙 업체들도 많이 있어요...요즘은 너무 개발이 심해져서 예전같진 않지만요.
그래도 리조트 휴양하기 가성비도 꽤 좋아요.
#cebutrip
Good food. Great place for events.
They have function halls where you can celebrate your intimate events. If you're looking for a food and venue package, you can check here. They will also respond to any of your inquiries when you reach out to their viber number. You can also check their facebook for more information.
Check this place out if you're in Cebu looking for authentic Filipino foods.
#cebutrip
The portions are absolutely huge and as tasty as can be. The staff are very polite and helpful. It is definitely a big difference to usual Filipino sized portions.
Prices are quite fair. The ribs are very well made. Not a lot of options for drinks but their milkshakes are quite good.
Out of all the Casa Verde restaurants in Cebu this is by far the most enjoyable and scenic one.
セブ旅行の人気観光スポットと口コミ情報