Everything was perfect. The staff was so helpful and polite and they were available whenever you needed them. The facilities were perfect. The breakfast included everything for different tastes. The only problem for me was that I had a connecting room and another group was stayed at the next room and their noise during the nights or early morning bothered me. I gave feedback to the hotel about this problem and they accepted that they had to give this kind of room to a family and not to the two different groups.
We stayed at this hotel for 21 nights, along with another 2 families we recommended the hotel to, location and hotel are let down by the service, pool service was extremely poor, lack of staff, front of house managers were rude and abrupt, they had conflicting information, no one seemed to know how the half board package worked, eating in the hotel was a poor experience as no one knew how half board worked, most nights resulted in confrontation with restaurant staff, especially piatti restaurant where the management was abrupt and rude to the ladies in our party, very poor attitude , manager said it is a separate entity so we had to pay but is is part of raffles, and the half board package, raffles should not have this eatery or manager representing there brand, we had several meetings with management throughout the 21 days to resolve , even up to the last day we still had bills for half board package that we had already paid for, the best part of the hotel was the valet services , especially mathui at the front door, concierge , always met with smile and he went over and above his role to make the hotel experience better, we stayed here last year for a week and the standards have definitely slipped, guys like Mathui should be the guys representing the raffles brand, a credit to the brand, also at the pool there was one pool staff member that went over and above his role, although under staffed he never stopped , urjan, again a credit to the raffles brand, he was far better than the front desk staff, the hotel and location are let down by service,
🏨 Get ready for a slice of luxury at Shangri-La Dubai! Nestled in the heart of the city, this hotel offers a view that will sweep you off your feet. 🌃 Imagine waking up to the iconic Dubai skyline right from your window - it's a reality on the 43rd floor!
🍴 Indulge in culinary delights with their multi-cuisine restaurants and the Horizon Club, where afternoon tea and evening cocktails await. The service? Simply impeccable. 🍹🍰
💆♀️ After a day of exploring, retreat to the spa or take a dip in either the indoor or outdoor pool. With the metro within arm's reach, you're connected to all of Dubai's hotspots. 🚇
👛 At an average price of $300+ for Horizon Club Access, the value is unmatched. Trust me, your Dubai adventure deserves the elegance of Shangri-La. 📌 Sheikh Zayed Rd, Near Financial Metro Station, Dubai.
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