ゲゲストThe hotel is well located within the city centre. Heater in the room was exceptional for winter, with a fan for air circulation. The lift was down on the first day, had to drag my luggage up to the 4th floor. It was repaired the next day. Front desk was helpful & approachable. The room was acceptable for a solo traveller & house keeping was good too.
ゲゲストWe recently went on a family trip and stayed for two nights, making two separate bookings. On the last night, the receptionist informed us that our room was not included for children. However, the website clearly stated that children under 12 stay for free. I didn't want to argue in front of the kids, but despite the receptionist's smile, we didn’t feel welcomed at all. Unfortunately, we won't be returning.
ゲゲストUnfortunately our room smelt of damp/wet dog so went to reception to inform them and asked for an air freshener, the gentleman at reception went and spoke with someone else and then took me to see 2 other rooms, these rooms both had the same smell so we stuck with the room we were currently in as we had our 4 year old with us. The gentleman from reception came back with some air freshener spray which I was allowed to use and then he took it away again.
We have stayed here a few times before and never noticed the smell. The carpet was filthy/old as well which was probably where the smell was coming from.
The breakfast was okay, 1 pancake machine which took ages to make pancakes which our 4 year old wanted but because it was popular there was always a queue, could be doing with another couple of them?
I don't think we will stay here again, which is unfortunate as it's where we usually stay as it's easy to get to and not right in the middle of the city and has ample parking.
ゲゲストThe address advertised is incorrect. I walked to the address on Union Street and had to Google search the actual location. The accommodation was actually in an alley on Rose Street at the opposite end of Union Street. When phoning the property, it was a London number, not Aberdeen. I had to find the property down an unmarked alley and a mobile number was on the door. Fortunately, the maid was pleasant and helpful.