Nirvana Cosmopolitan Hotel - Convention & Sports Center

Хороший отель, но не для пляжного отдыха!!! Шикарное лобби и зона рецепшин!!! Отличная еда и обслуживание!!! Совершенно не продуманная территория, все очень не удобно, плохие бассейны и зоны рядом с ними, очень плохие матрасы и подушки , плохая звукоизоляция номеров!!! Сюда можно ехать только как бизнес отель на 1-3 дня!!! Третий день просим сделать нам поиграть волейбольную площадку, но только одни обещания, все уже покалечились на ней!!! Для пляжного отдыха отель не рекомендую!!!

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Every year pacing. Good for football clubs for winter, congresses. But this place is unique with culinary options. Pets, human wheelchair, Kids; what ever you are Welcome. Best vegan restaurant in area CHI. Massage. Sports BIKES with Shimano store. Nespresso in rooms. This elongated to coast masterpiece has most importantly highest working human resources from all over the world MAKES YOU FEEL HUMAN.

We are used to 5* in Turkey, usually at The Residence Fethiye. At Nirvana this was definitely not a 5* experience. Not many English guests or English speaking staff. Unacceptable rooms, def not 5* star, service was the same. On arrival told to sit in reception with a cat on armchair, allergy to cats. Only shown around as far as lift to inside room. No showing where restaurants etc were and how they worked. Carpets in corridors filthy and stained. Room had no wow appeal. Balcony door broken, bell boy called reception and told technician coming up. Never arrived in the 8 days there. I am 5ft tall and had to climb inside wardrobe to reach rail. I could not see into magnified mirror in bathroom as 6ft high. Same with towel rail, could not reach towels. Not enough drawers in room, but enough space for them. Had to call room service to Complain floor was filthy, wet towels left on bed, quilt wasn’t big enough for bed and what on earth was the red strip light in floor. Not enough bright light in rooms. Food wasn’t too bad. Used buffet most days, did visit beach restaurant for sisters birthday, told we were going on her birthday but not open that day, so we went next day. Lunch was nice there. No one added me to their what’s app group that we had to use to book restaurants etc for 2 days, I just kept going and asking. When I did get added to the group I requested eating in the Italian, told no room in any of the a la cartes, so I filmed the restaurant between 9pm and 11pm and it had prob 2 or 3 tables booked out. My assistant was quite rude and basically said that’s what it is, no offer of another night. So my sister had put in a complaint about music about mixed pool, lots of children and music with bad swear words being played. She asked for Italian and guess what we got in. Lovely meal but as we were about to leave she opened her bad to get some money out to pass to my husband to use as tip, waiter who seemed to be in charge was in like a shot and took it out of her hand, it hadn’t cleared her handbag when he took it. Fashion show was on 2 evenings,we were never invited, lots of outsiders and they took the tables and some of the high stools from customers bar to accommodate these. Yes hotels WOW as you walk in but from that moment on it went downhill.

Mexmet bartender at the pier's second shift needs immediate retraining on professionalism and social skills. This gentleman selectively pressures guests to write Tripadvisor reviews about him right there and then on the spot. It takes away from the conversation with your group and the joy of having a drink at the pier in the second part of the day or evening. It's extremely unprofessional and makes people uncomfortable. The hotel, what a beautiful property! I've been loyal to the neighboring hotel for years but this time around decided to give Cosmo Nirvana a try. Nobody has time to read pages of reviews, I will be brief but to the point. - Ask for rooms facing the pool - Make sure you visit Cosmo Theater experience, something Cosmo Vegas should build as well (amazing shows) - Asian, Turkish, Seafood restaurants yes; Steak house - not worth the extra $$$ - Turkish, English, or Russian, you can get around with any language - Try sushi at the main lobby bar during the day - Tip, and stellar service will become magical - There is always room at the beach, no need to run at 6:00 a.m. to reserve a layout - Amazing food around the clock - Huge, green lush property with large soccer fields, tennis academy, and padel courts - Rooms are comfortable and room service is fast - Find the juice bar next to the indoor pool, definitely a nice touch - Pool activities are for all ages and run morning and afternoon - Daily evening activities at the amphitheater or main lobby Superstars: Maryam & Yashar special thanks for your attention and follow-ups. Brothers Anil and Arda from restaurants. Ali and his coworker, morning shift pier snack/bar; true professionalism. Entire animation team - great job! All servers from ala carte restaurants. Housekeeping was fast, friendly, and reshuffled room daily. Ali Ruzo from the main restaurant and all other servers who's attention is very much appreciated. Need immediate retraining: Mexmet (pier bar), Gameza (chill pool). Poor quality folks can ruin an entire reputation or guest's experience for this higher-end property.

The hotel offers an exceptional experience, providing a comprehensive range of facilities and services, including multiple pools, an aqua park, and evening entertainment such as theater and live music, all of which were of a high standard. The diverse selection of food and beverages, coupled with easy accessibility, further enhanced our stay. Most notably, the personalized attention given to each guest was remarkable and truly worthy of praise. I would like to extend special appreciation to Mahsa, Yashar, and Maryam for their outstanding support, with a particular mention for Mahsa, whose warm hospitality and assistance upon our arrival were greatly appreciated.