ゲゲストThis is THE WORST HOTEL I have ever stayed at in my 65 years of travel for business and pleasure. I have stayed in both luxury and budget hotels, but have NEVER stayed in a budget hotel as bad as this one. I AM APPALLED BY THE LACK OF BASIC AMENITIES in this hotel. THERE WAS NO CLOTHES CLOSET, NO DRESSING TABLE, NO BEDSIDE TABLES, NO READING LAMPS, NO LUGGAGE RACKS, NO GLASSES IN THE BATHROOM FOR BRUSHING ONE’s TEETH and NO SHOWER DOOR! The shower had HALF A DOOR - hence when one showers, the water spills out of the shower, and becomes a SAFETY HAZARD. Sadly, we had to buy our own bath towels, because the hotel’s towels were old, grayish and ratty-looking. The hotel has a truly RIDICULOUS KEY CARD: the name of the hotel, the address and even the room number are PRINTED on the card! I have never, ever seen a hotel card such as that! An invitation to burglars! LOL! The hotel has 2 saving graces: 1. A very helpful housekeeping team. The 2 paid FTEs JULIAN MADRINIAN & JOHN MARTIN and the OJTs PRINCESS ALCANTARA, CHRISTINE, JOANNA, JAYSON, ALALAE, GELAICA & RADILYN went out of their way to make us comfortable, despite the lack of basic amenities. They found square tables to serve as a dressing table and they covered our bed with freshly-ironed bedsheets. They respond PROMPTLY to our requests for water, TPs and room cleaning. They were young, unjaded and still passionate about their jobs. 2. The general manager, NATHAN BARROGA was very conscientious and customer-centric! Although he was stationed in their newer hotel, NEWTOWN PLAZA across the Botanical Gardens. He came promptly and addressed our complaints. He offered to move us to the newer hotel with a buffet breakfast thrown-in for the rest of our stay. If not for the (far) distance from the city center, we might’ve accepted his offer. Customer satisfaction is Mr. Barroga’s goal, as he is tenacious about pleasing the guests. He very graciously gave us a delicious cheesecake, which we liked very much and shared with the housekeeping staff. I very rarely write negative feedbacks about the hotels and restaurants we’ve been to, but I believe that guests should be aware of what to expect before making reservations.
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