スコッツデールのバルコニーがあるホテル

Last night, my family and I had the pleasure of dining at LUNA, the lobby restaurant, and it was an unforgettable experience! From the moment we arrived, the hostesses made us feel welcome, sharing the rich history of Luna as they guided us to our table—a thoughtful touch that set the tone for the evening. Our server, Amanda, was exceptional, recommending one of the finest bottles of red wine I’ve ever had. The food was absolutely delicious, and we loved the family-style servings that made the meal even more enjoyable. A special highlight was when GM Paul personally stopped by to check in on us and make sure everything was perfect. It was my brother’s birthday, and they went above and beyond, surprising us with a couple of desserts, including one with a candle. Great vibes, fantastic food, superb wine, and top-notch service. We’ll definitely be back. Thank you for making the evening so memorable!

2年連続でここに滞在しました。完全に素晴らしい場所。敷地はきれいで、造園は豪華で、レストランは素晴らしく、すべてのスタッフは親切でフレンドリーです。また、ジムのように、ピナクルピークを簡単にハイキングする方法、どの5つ星リゾートのように、あなたは価格...を支払う、そしてここであなたはあなたが支払うものを手に入れます。

部屋は美しく広としていますが、ここで予約したときに気づかなかった滞在期間のポリシーはマイナスで、ボーイフレンドと私はここに再び滞在するかどうか確信がありませんでした。それ以外はリゾートがきれいだった

私はこのホテルのすべてが大好きでした!清潔で、手入れが行き届いていて安全でした。 (一人旅の私にとって安全は大きいです)。私は山の上を毎日、片端で日の出を見て、反対側に設定しました。大人専用のホットタブが大好きでした。部屋は非常に広としていて、多くの窓がありました。フロントデスクのスタッフはとてもフレンドリーで親切でした。メンテナンスのティムは通り過ぎるときにとてもフレンドリーでした。私はホットタブとファイヤーピットで会社を楽しんだ。私は物件の手頃な価格の小さな店が大好きです。他のゲストはとても快適でした。私は間違いなく戻ってきます。

The breakfast was so fresh and delicious! The scrambled eggs were wonderful (not from a powdered mix) and there was yummy homemade coffee cake. The staff working the breakfast room were so friendly, helpful and accommodating. What a great start to the day! We were VERY impressed.

HORRIBLE PLACE, even worse staff. Working in a hotel should be for people who are friendly and kind, that extends to the people they work with. I stayed here, and while I was walking one evening outside my room I noticed a housekeeping worker sitting alone past midnight on a small little golf cart. She was distressed and almost crying, when I asked what was wrong she said she had left her car key locked in the workers office and the staff and security guard refused to help her, she had no money for an Uber no family to come get her. She said she’s a mother has small kids, and all I could think of is what kind of establishment treats people like that? Or is it just housekeeping workers get treated that way? The front desk staff was rude and condescending, like you’re bothering them by asking them questions. They think being a front desk receptionist means they get to be rude to everyone else and pretentious. If this is the way this establishment treats its workers then it’s a very good reflection of how they run it and I will not ever be staying here again, I will not recommend it and I hope they get some kind of lawsuit for treating their workers like scum.

Service is not up to par, better resorts in the area, would not recommend. Bad service started at dinner when we were left for 15 minutes to wait for drinks only to be told they were out of the ingredients needed to make the drink, then delivered a steak with no knife and no one came back to check on us for the rest of the meal. There was only 1 other table occupied, it was not busy. Then checked into a room comically far from front desk, 10 minute walk with no offer of assistance with bags. next morning ordered toast from room service, after 45 minutes of waiting went to pick up the food myself, guy who was bringing food was in the hallway so i took the box and realized it was cold and asked him to take it back and i would come down and pick up a fresh plate. While I was waiting in restaurant entrance a couple came to eat and was told ”you can sit down but no one will be able to help you for at least 15 mins”, this is 10am on a Sunday and again the restaurant is mostly empty, I'm not sure if its a staffing issue but it seems to be strange to be so under prepared for simple services. Someone dropped my new food and the bill on a table, again no acknowledgment or apology, and then I see I was charged a room service fee and an auto-gratuity, but bc there was no one around to ask i just left frustrated and thought I'll handle it on my way out. But upon check out the woman at the front desk was even more rude and dismissive, telling me if I had an issue I had to walk back to the restaurant and ask them even though she called them to confirm my order. I don’t expect this type of service from a high end resort, if a customer has an issue big or small it should be acknowledged and remedied by the staff. They may have remodeled the outside to look pretty but the inner workings do not match the facade.