We booked from the 15th-22nd Sept. 2023 for 2 rooms. When we arrived at the hotel at around 01:00 (16th Sept) our room is not ready and the hotel reception sent us to another hotel. The next day we were told to go back to our original hotel by 2. When we get at Asmin Hotel our room is not ready yet. I was really upset and angry because we are wasting our time waiting to check in instead of enjoying our day going around bodrum. We checked in almost 3 pm but only 1 room is available that time. This hotel is a mess based on our experienced. Customer service failed to accomodate us on the day we arrived. In fact we paid from the 15th of Sept but the room is not available on the early hours of 16th. Another bad experienced on our last day 22nd of Sept we went to a turkish bath/massage. My son left his bag with a big amount of money because he said its more safe than to bring with him in the massage place. He left his bag on top of the table knowing no one will come in because we did not put the sign to clean our room. When we got back at around 17:00 my son was preparing his things ready for tonight's flight. When he counted his money £260 was missing about 9,000 Lira. We kept on counting 5 times to double check but still the £260 is missing. We went to the reception and told them what had happened. The responced from them was very dissapointing. He told us why we did not put the money in a safety box. They even said that cleaner was working with them for so many years and this is the first time it happened. I told the manager that we are not going to complaint if there is nothing missing. Someone steal my son's money and only the cleaner have an access to our room. Another guest confirmed to me that the cleaner came in and out of our son's room which the money is missing. Another thing, when we got back my son found out that the door in their room is unlocked. The cleaner left the door unlocked. My son asked the manager to check the cctv and we can see that the cleaner went to our room. We been travelling to many countries but this is the first time we were robbed in our hotel room. We are confident that we are safe while staying in Asmin Hotel but its not what we are expecting. Instead of the manager to give us assurance to invistigate the case, she even told us that the cleaner is not stealing the money. How did she know? Of course whoever steal my son's money will not admit because in the first place there is no camera inside our room. My son was very upset because that money is from his hardwork. He called the tourist hotline and they sent 2 police officer around 19:00 hours. Luckily when the police arrived I was with the phone talking to my friend who speaks turkish. She became our translator as the police officer cannot speak english well. The result, the police is defending the hotel. The police even said that we looked after this hotel for 20 years but nothing happened like this. Of course they will protect the hotel because in the fi
素晴らしい
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