I would like to share this experience with the public. I booked for a split type apartment for my family weeks before we arrived from Toronto to Calgary. When we checked in at the Lodge after paying $1162.17 for 3 nights, I was appalled that we were given the room that was already occupied by somebody. I immediately went back to see person at the counter to resolve the issue. So he gave me another room and was told if I’m ok with this room I could then occupy this for 3 nights. I said I’ll think about it as this room had no kitchenette. But when I checked this new room, I was even more upset that the room was dirty, the bed was not made, the garbage was still in the garbage bins with empty water bottles The room was filthy and stinky. So I returned to Ryu after 11 pm last night and told him to refund me because I refuse to stay in this filthy horrible lodge. Additionally, this place is NOT good for seniors, with so many stairs to climb to the split type apartment. The rooms are Not safe as the key given can open another unit. I am so ashamed with my husband and children plus my mother who is 90 y.o to experience having to go back to the car after reaching the 2nd level of the lodge. All I can say is awful awful and awful experience in this Rundown Rundle Lodge! I would rather give 0 if that was an option.
良い
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