Your general manager tried his best to ruin our family reunion stay. We were paid and prechecked in for a 6 day stay in 106 many days ahead of time. We prebooked 106 due to health issues. Aaron Garrett, general manager, forced an employee to bump us and give our room with 2 Queen beds to a young couple and put the 3 of us in 211 with one bed and a fold up bed. It's as small as a Cubin jail cell! Add the fold up bed and we had to crawl over one bed to get out of the other! Of the 3 of us booked, one is an 80 year old lady with mobility issues and myself with mobility issues as well. I got in the shower and midway through my shower, no tub option, the glass from the enclosure fell in on me! I laid it on the floor next to the toilet. We met with general manager, Aaron Garrett, and he didn't act concerned but offered us 30K loyalty points that never happened. He kept telling us his people would find us another hotel. My wife and I believe there was a fair amount of age discrimination involved here. Due to one of your employees using their brain, we were able to get 106 the next day. I requested our room be serviced on our 3rd day there and came back that afternoon to find the room had not been touched! Off to the front desk I went and an employee came and serviced the room that is not her normal duties. We were told Arron told them not to service it but when he left for the day, our room was serviced anyway. What a way to run a name brand hotel! There's a lot more to the story but I'm not going into it here. We are the ones that directed 6 people to book rooms with you and this is the way we are treated? Did I mention mold in and on the shower/tub? There's a lot more to the story but I'm not going into it here. My wife contacted corporate and a case number has been issued with an ”extensive” investigation promised. After 4 nights, we all gave Aaron what he wanted and found another hotel that welcomed us. This report involves none of your employees as it all rides only on the General Manager. What about your 100% guarantee written on the front desk? We are waiting on a full report to come back to us. Aaron is a smooth talker but it didn't work on us.
良い
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