Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.
旅先の様々な魅力を発見したいお客様に、ヒル パーク ホテルは最適です。ヒル パーク ホテルは、ロサイスの現地の雰囲気を感じたいお客様にお勧めの施設です。当施設はエディンバラ空港から約18kmの距離にあります。最寄の空港はエディンバラ空港、当施設から約18kmで、空港ご利用のお客様にお勧めです。Playground at Manse RoadやRosyth Public Park、Rosyth Community Sports Hubが付近にあります。忙しい一日の締めくくりには、夜の街を楽しんだり、館内でくつろいだりしてお過ごしください。ロサイスの当施設には、駐車場が併設されています。
ゲゲスト超かわいいホテル/ミニアパート。これまで冷蔵庫があった唯一のホテルです。ベッドは快適で、スタッフは素敵でした。彼らは私たちに1時間の無料レイトチェックアウトを与えました。It’s also convenient location right by the castle and other touristy areas. We would come back and stay again.
ゲゲストケアンホテルアパートメントでの素晴らしい週末の休暇から戻ってきたばかりで、私たちのうち18人が2 x 4ベッドルームのアパートに滞在しました。彼らはとても広としていて、清潔で、快適で、必要なものに備えていました。素晴らしいロケーションと鉄道駅から徒歩わずか15分。レセプションのスタッフはフレンドリーで親切で、朝食が含まれていましたが、再び素晴らしかったです。素晴らしい街での素晴らしい滞在
ゲゲストSolo visit as visiting the city, Edinburgh always been on my ”bucket” list and this hotel is just a gem! Not a 5 star building but most definitely a 5 star experience. I was met by Anthony who checked me in promptly and efficiently, he was very informative and helped me with a few tourist things. My room was perfectly fine, a little dated but nothing drastic. Breakfast perfectly cooked and everything you could have wanted, loved the porridge. I will be back again!