I checked in late night that’s probably I been arranged to the fairest room on 2F. Elevator is far from front desk has walked 3 to 4 mins with my two big heavy luggage. Good workout but not so good for checking in late night.
Best thing about this place is the location. Just across the street from Van Andel Arena, and maybe two blocks east of the comedy club that we went to, so both nights, it was a super quick walk ”home”. Had a one bedroom king bed suite. Quite roomy, with a kitchen area, living room, separate bedroom, and modern walk-in shower in the bathroom. Everything worked, everything was clean. Only complaint was that theres no fan in the bathroom, but, alot of hotels have this now, sadly. Parking in the garage across the street is $30/day at the moment, which, in my opinion is a little steep, but, theres a skywalk from the garage into the hotel, so that was nice. More so, in the winter, I'm sure. If in the area again, I'd definitely stay here again. Lots of places to eat within a couple blocks all around this hotel.
The rooms are very clean and, for the most part, well maintained but things like the aircon were incredibly noisy and the toilet seat was in clear need of replacing it was so battered and worn although the rest of the bathroom was very well maintained. The room cleaning was also a bit hit-and-miss with a card indicating that they had called before I left at 9am one day and another day leaving me without shower gel because they failed to check the wall-mounted bottles. Breakfast options are very limited - there is no buffet and the hotel restaurant only offers counter service. The food is ok but, like the hotel itself, very expensive for what you get. A breakfast burrito and coffee costs about as much as a good hotel breakfast buffet elsewhere. Overall I had no serious complaints - you'll be fine staying here - but I expect more given the prices they are charging. Were their prices more reasonable, I'd give them a 3 rating.
Great place as everyone says. We really enjoyed the king-suite overlooking the Grand River. Lots of space and balcony. Some of the balconies are jutted out so maybe are even the bigger rooms, ours was more built into the building. But we had cover when it rained! Happy hour is nice though be careful. There was an upcharge to get a glass of pinot grigio, not sure why. A lot of typical beers seemed to be an upcharge too. And the snacks are a bit skimpy but still nice they had it. Everything faces west so the sun can be brutal in the late afternoon. But it's pretty later in the evening. Walking around the park and over the 6th Street bridge made for a nice evening stroll. Would definitely stay here again.
SS1366OLritakThe Hyatt Place is in a great location in downtown Grand Rapids. It's close to many restaurants and the Van Andel Arena. The room was clean, the beds were comfy and the staff was very friendly and helpful. Would stay there again and recommend it.
We decided to stay at this hotel for several nights since it was where the wedding reception we were attending was located. My husband and I were very disappointed, as were many of the other guests who were staying here for the same reason. We sacrificed the convenience of the wedding venue for a very poor hotel experience. I would like to mention that this was not due to the staff, whom we had no issues with. As mentioned in several other reviews, the room layouts at this 'boutique' hotel were varied and unfortunately did not take into account the comfort of the guests. Our specific room offered minimal space in the bedroom area, with lots of space devoted to a long hallway as well as an open bathroom area. The bathroom area was not separated from the bed area by a door, and our specific room housed an unused soaking tub and a two glass-sided stall shower. The fastest access to the toilet from the bedroom area required walking through the shower. Also, for a guest who chose to shower earlier than a sleeping partner, the light and noise from the shower would be very intrusive. Fortunately, the toilet area had a door for privacy. Except for the bathroom area which had ceramic tile, the rest of the living space was covered with vinyl tiles that were unsuccessfully supposed to simulate cork. This vinyl provided a very institutional, cold, and unappealing look, similar to a college dorm room. Since so much space was unnecessarily devoted to the long hall and bathroom space, the bedroom area was very cramped. There was no place to sit except for on the bed, or in a very uncomfortable, cheap plastic non-adjustable desk chair near a narrow desk. There were no bedside tables, but next to only one side of the bed was a 'cube' without storage. It was covered with a burlap-like material which we thought was a questionable choice for a room with multiple occupants. The other side of the bed had no such 'table', so if a guest required perhaps a water glass or a CPAP machine on their side, it needed to be placed on the floor. Room temperature could only be adjusted by the front desk, not by the thermostat located in the room. We didn't realize this until after a cool first night's stay when we reported that we thought our room's thermostat was broken. We were informed that room temperature adjustment was only by the front staff. No information regarding this was posted in the room. Regarding housekeeping, a small note on the inside of our door stated that there would be no housekeeping service provided, unless upon request. The closet was in the long hallway. It consisted of a small cabinet with two small desk-sized drawers that were supposed to accommodate all our belongings. In addition, only four hangers were initially provided, but this was remedied when we requested more. There was no safe in the room, which is usually standard in most hotels these days. The hotel is made up of two buildings connected by a hallway in the lobby. A
LLittlePungWe had a reservation booked over 2 weeks in advance, and when we came in she said she couldn't check us in because we aren't 21 (Mind you we are both 19 years old, and checked both the official website and other sites to clarify before booking) It was not until we called a family member and called her back that she called her manager, seemed to have a heated discussion, and said yes she could check us in. She went on about how she had messed up in the past with this, and that’s a majority of why she didn’t let us in even with my ID and Credit card. The entire time of this situation we were glared at, aggressively talked to, and felt very judged/unwelcome. We got settled and realized the room wasn’t in top shape, (but obviously we paid for cheap which is not a big deal) But the door to the connecting room was broken (we only got one room, so if they unlocked it on their side they would've had full access to our room). We decided to go and check out what time the free breakfast would be (nowhere listed in the room itself) and got a glare and huff the minute we came out in Pajamas (both full pajamas/long/pants etc), and stared at by the same receptionist. Thankfully she was the only rude one, everyone else was kind, but that made the experience awful. Not to mention we had 2 nights reserved, we came back for our second night and our key cards didn’t work whatsoever. We ended up hiking to the front to get them fixed, which ended up fine due to the man at the counter being very nice. Lastly they specifically (and the first receptionist who was rude emphasized this to us) there was no smoking (we both don’t smoke and are allergic). Yet on our last day there we smelled a heavy **** smell and nic smoke. We left shortly after since it was checkout time anyways.