ハノイのベトナム軍事歴史博物館周辺にあるホテル

大きなベッドが備わる広々としたお部屋です。スタッフはとてもフレンドリーで親切で、場所は主要な観光スポットの隣にあり、とても良かったです。旧市街の外にいることで、混雑や騒音を避けることができました。部屋は静かで、厚いカーテンが騒音を大いに助けてくれました。お勧めします。

すべての部屋は広々として快適で、特に大きなキングベッドがあります!非常にフレンドリーで親切なスタッフ。ホテルに到着すると、警備員が駐車スペースの助けを提供し、チェックイン時に荷物を部屋に運びます。部屋にはエアコンとファンが備わっており、チェックイン後、すべてが準備されています。ホテルとスタッフの注意に非常に満足しています

アイラホテルは、旧市街の国境に位置し、訪れるべき古い電車のアトラクションの隣にあり、訪れるべき他の主要なモニュメントから徒歩数分という美しく優れたホテルです。したがって、それはあなたが本当に欲しいものに依存します。旧市街の中心部や国境ですべてが起こっている場所にいて、少し平和になります。ホテルに関しては、スタッフは素晴らしく、とても親切でした。部屋はきれいでしたが、残念ながらベッドは少し小さく、私のパートナーはよく眠れませんでした...文字通り彼の足をベッドから出させましたが、この問題はすべての部屋にありません。朝食は素晴らしかったが、より多くの選択肢を追加するのは素晴らしいだろう。ジムは大丈夫でしたが、適切にするための設備が不足していました。プールは大丈夫に見えたが、寒すぎて今使えなかった。デザインと外観は素晴らしかった。レストラン、清掃、ロビーのスタッフは皆親切で素敵でした。私はこの選択に主に満足していました。

完璧な場所-電車の通りと病棟の片側と他のすべての政府施設。非常に安全な場所。施設-あなたはそのような小さなスペースですべてのアメニティを見つけるでしょう。素晴らしいスペースの利用。サービス-行き来するのに役立ちました空港タクシーとサパからハノイタクシー。彼らは最高の料金を提供しました。また、フライトのために出発する前に4時間すべての6つのバッグを保管することを許可しました。清潔さ-お金の完璧な価値-100%は、単一の英語の単語を理解していないが、それでも常に非常に役立つ世話をする女性を愛していました。

この場所で一泊しました。スタッフはとてもフレンドリーで、特にネオさんがいろいろ助けてくれて助かりました!寝室はきれいで、バスに乗らなかったが、空港やどこでも迎えに行かなければならない場合は、空港が街から遠いので、彼らはそれをすることができます。

静かで、清潔で、衛生的で、良いサービス態度

Hôm bữa mấy chị em mình có ghé qua khách sạn nghỉ 3 đêm,nhìn khách sạn tuy hơi nhỏ nhưng được cái nhân viên ở đây rất ngoan. Mình được bạn bell tên Văn Toàn giới thiệu nhà hàng,quán ăn và nhưng địa điểm du lịch xung quanh đấy. Bạn ấy rất nhiệt tình và các bạn khách cũng vậy .Cảm ơn khách sạn Affa đã cho chúng mình một kì nghỉ vui vẻ ! SEE YOU !!

ハノイでホテルを予約するのはこれが初めてです。ホテルのサービス品質は本当に私の期待を超えています。快適で、清潔で、便利で、フレンドリーでフレンドリーなスタッフ、価格は非常に安いです。このホテルの品質評価5☆。

I had stayed in this hotel for 2 visits. The first visit was from 6 Nov (1 Night) and the second one was from 9 Nov to 11 Nov (2 Nights). For the first visit, i booked a Triple room with Balcony. The room was ok and i did not have any complaints. However, my second visit turned out to be extremely disturbing for us. We had booked a Family Suite. We reached the hotel at around 2 pm, but our room was not ready. In fact, the front desk guy could not even locate my reservation. To give him some time, I went out for lunch and returned back after an hour. The frnt desk guy showed me my room which was supposed to be a family room (according to him). However, there was some luggage in the room. As such, I refused to enter the room since I did not want to enter into trouble with the other guest, whose luggage was kept in his room. So, I informed him to give me some other family suite, which he could not give. SO, we had no choice but to occupy the triple room with Balcony for our stay. Obliviously, we requested the front desk to refund back (not the entire money - but the difference between the two rooms). However, he refused to do it and spoke very rudely and asked us to cancel the room. However, I did not want to waste my money since it was a non redundable booking and I had on option but to stay in the hotel. We asked for face napkins (A basic thing which every 3* hotel is expected to have). However, they did not have any such thing. The breakfast was also very basic and not to the bare minimum standard of a 3 star property. Seeing the limited options for veg (not the hotel's fault that some of us are veg), we asked for honey. However, the hotel did not even have honey, which is to be applied to the bread. And this is only the beginning of the story. The hotel forgot to collect payment from us for our first visit. I returned back to India and the front desk staff contacted me for the payment. By that time, I had posted a very brief feedback about the property on some booking portal. I readily agreed to pay and made the payment. The moment the payment was made, the tone of the frot desk staff changed dramatically. He started calling me names and threatened to broadcast my negative feedback everywhere in Vietnam (i have whatsapp to prove my claims about this). However, I refused to take back my feedback and have gone ahead to post it on tripadvisor. I will not advise anyone to stay or not to stay in this property since everyone is his or her best judge. However, i felt that a front desk guy threatening people for giving a honest feedback does not go down well in any service industry. The basic thing which they could have done is to speak to us to understand our concerns and resolve it to the best of their ability. However, they chose the other way of threating to defame my name unless I do not take back my review on the othe site.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.