We have just returned from a 10 day family holiday at dreams. We had a room overlooking the kids slide pool and stayed on an All Inclusive basis. The hotel is stunning and is refurbished to a very high standard. The lobby and communal areas are beautiful & have a very luxurious feel. Our room was perfect for us - clean & comfortable. Rooms are cleaned daily to a good standard and the mini bar is replenished with drinks daily. The beds and linens are very comfortable - we slept really well our entire trip. Small gripe we weren’t given towels 2 days but we were able to order them on the app to be delivered to our room. The food in the hotel does vary in terms of quality. Breakfast in the world cafe is great - plenty of options to choose from and generally something for everyone. To be honest I can’t really say the same about lunch and dinner in the buffet, we only had dinner once and lunch once, and neither time were we impressed much. The coco cafe is a lovely alternative if you don’t mind a lighter lunch or some cake/coffee instead. They do a great caramel frappe and they also have some really yummy ice creams - our daughter loved it there. The A La Carte restaurants are much better , although again standards vary. Our favourite was Portofino closely followed by The Bluewater Grill. The asparagus & Iberian ham soup is gorgeous! Sabor had great starters and desserts but the mains were a little hit & miss. Himitsu was a bit of a let down for us. We stayed at Dreams in the Caribbean and Himitsu was our favourite, however my husband had a green seafood curry that was neither green nor curry. He said it was like drinking a salty soup. The chocolate dessert again wasn’t great, not a 5* offering. My main feedback or hopefully constructive criticism would be lack of consistency. I ordered the same dish two nights in a row - first night amazing - second night just ok. We also had a few occasions where we ordered the same thing but they came out looking different. Or dishes advertised as containing certain ingredients but arriving without.If things could just be a bit more consistent it would really improve the experience. One of my favourite things about the hotel is the staff. I’ve got to say that whilst there were times I could see that they need more, the ones that are there are incredibly hard working, passionate and professional. We were treated like family from the moment we arrived until the moment we left. I’d like to give a special mention to Maria & Sarah at the kids club who were great with our little girl. Victoria at the Marlin bar who helped me practice my Spanish - she’s a gem! Hugo & Denisa on the entertainment team - so much fun and laughter had with these two. And in the restaurants Aaron, Gorka & Marcos always made us feel so welcome and taken care of. And of course Daniel - every hotel should have a Daniel he is just so lovely and makes your guest experience very special. Our daughter was delighted every time she saw him. O
良い
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