Tiisa’s Inn is a beautiful building filled with lovely antiques. The rooftop area is lovely for relaxing with a small pool. It is within walking distance of all the sites in Fort Koch. The staff were the friendliest we encountered on our trip involving 5 accommodations and the food was superb. The only constructive feedback I have is that although spotlessly clean, the bathrooms could do with an upgrade. Our shower was over the bath and we couldn’t get the overhead shower to work so just had the hand held shower hose. This was not a dealbreaker however and would definitely stay there again if in Kochi.
We found Abirami, Sandra,Shalini and Naveen very welcoming, friendly and helpful. The hotel was excellent the atmosphere, decor and the lovely big rooms. We had 2 rooms, the bathroom was spacious and very clean, in the bedroom the beds were perfectly made up and pillows and bedding were of good quality for a perfect night sleep. The location of the hotel was good and as there were lots of shops and markets nearby it was within walking distance to go around. The only complaint we found was that although the restaurant and the cafe had very good menu catering for everyone we found the service very slow. We went to the cafe and ordered few snacks and warned the staff we didn't have much time as we were going on a tour we were told the food would arrive in 25 mins and only half the order arrived on time and the rest arrived as we were about to leave so we had to reject the food as it had arrived too late and our pickup had arrived. The evening meal was same between taking order and getting the drinks and the meals we had to wait quite a while. We couldn't understand why as there were not many diners at the time. The staff were just standing around.
My family and I recently stayed at Artiste, and we had a fantastic experience from start to finish! The hotel is in a great location, next to Forum Mall, which made getting around so convenient. Our room was spacious, clean, and thoughtfully set up to be perfect for families. Artiste offers excellent facilities, with something for everyone to enjoy. The dining options were a highlight for us, with a wide variety of delicious dishes that pleased both adults and kids alike. The staff were amazing—always friendly, professional, and ready to help. A big thank you to everyone who made our stay so special. We truly enjoyed our time at Artiste and would happily recommend it to anyone. Looking forward to visiting again!
SshortsortieThe hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's refund was done without the additional bed charges including the day we did not stay( we were charged for a bed we did not use) Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.
NNathonIt was fantastic facility and kind staffs. The restaurant was amazing. I traveled over 80countries but i ve never seen this kind of nice hotel. Ofcourse its location is little bit far from Port kochi but the price is quiet nice and the hotel room has refrigerator and washing machine.
ゲゲストGreat place to stay. Rooms : 4/5. Good rooms with all basic amenities what you can expect for a short stay. Good bed, clean linen, clean towels and bathroom. You may not get very hot water; Only lukewarm water because of solar heating system. Location - 4/5. Easy access to Metro, Cab and Auto. Breakfast - We didn't include that in our package. Plenty of options available nearby. Staff : 5/5. Always attentive and supportive. We will surely comeback.
ゲゲストGinger has become my regular hotel when I go to Kochi.
The location is great at Kalamassery.
The front desk staff and the staff at the restaurant are very helpful and customer friendly.
The housekeeping could improve . Unless we specify the rooms are not cleaned daily. Sometimes even after a request the rooms are not done . I’m sure that’s something that can be rectified.
ゲゲストAmazing staff and very beautiful and stylish hotel. The architecture, the rooms, the gardens and pool are really beautiful, sensitive to local styles as well as super comfortable. The pool was very refreshing after a day out in the hot weather and very clean. I had an extremely relaxing Ayurvedic massage in the treatment room with a very experienced practitioner. The breakfast was lovely and the dining room is fresh and charming. But most of all, the staff were incredible! They were there for my every need and provided advice and even booked my train onward train ticket and arranged for me to be taken to the station early in the morning. Its in an interesting location with a theatre right next door. I cannot recommend the wonderful hotel highly enough.
We did not stay in this Hotel, we only visited the bar/terrace for a drink. The bar has an exceptional view onto the Arabian Sea at the mouth of the Periyar River. This is a great place to chill out and watch the sunset while you observe the boats sailing in and out of the river. The Hotel is built on the perfect spot. I of course do not know how the service is for an inhouse hotel guest but I will comment that the bar/terrace woud eally benefit from a good dose of Managment. Over our several visits we thought it looked a liitle like a staff social club. Having said all that, if you are in Kochi this is a great place for a late afternoon drink.
ゲゲストHad a nice experience from the crescent suits cochin, room was neat and clean, family friendly hotels, i travel-led lots of places so the service that i got from here i can say clearly exceptional, staffs are friendly and supportive for my needs, highly recommendable for couples and families