Don't be fooled by the gorgeous exterior photo of this hotel. There is no grand lobby to speak of that you would expect to match the building facade. Rather there is no lobby!!! As you enter the building there is a Starbucks to the left and a Covid testing facility to the right with people in line waiting to get tested that you need to walk by. Around a corridor you will find the reception - and that is where the bad part of this report starts. We had booked a Deluxe Design Suite and when we checked in that is was the room type written on our reservation card. We got our room key and walked back by the covid testing line and waited amongst them for the elevator. Up to our room and no special area of hotel as promised, no shower in room - just a tub with no curtain, no double sink, no electric blinds, and a room less than half the size as advertised. We go back down to the lobby and told them that the room was not the one we booked. They argued with us that it was indeed what we booked despite it missing the features and size they advertised. They had the nerve to say to us ”.......we didn't know having a shower was a criteria for you......”. They said they had no other rooms and offered us nothing in compensation other than we could switch rooms the next day. We went back to the room contemplating whether we would try and find another hotel and after a few minutes the front desk called and said another room had come available. A different clerk brings us a new key and shows us to a different room in the ”special” area of hotel - same hallway except you needed to use your key to access a door blocking the hallway to an identical hall - nothing special here like having a concierge lounge etc etc. This new room was closer to what we booked so we accepted it. We stayed four nights and everything was ok except they did not replenish the bottled water each day - told us 2 one litre bottles per stay not per night. I would not have written a review except fir what happened upon check-out. A manager checked us out and asked how our stay was and our response was fine after they got our room sorted out. She looked at the reservation and said well the room you booked was what you were originally placed in and then proceeded to argue with us that there was no difference between the rooms and that not all Deluxe Design Suites come with a shower. Rather than argue with her we walked out pissed off at them once again.
Quite a walk from the train station. Recommend to take the bus if you have the Swiss Travel Pass. Take the number 4 from the Bahnhof, gets off right after crossed the bridge at Brunigstrasse.
The first day I am only with 2 people so stayed in a triple room. The Shower room is directly open up to the bedroom with only frosted glass and no curtain. And sink is IN the bedroom so would have no place to change cloths. I guess it makes sense for any couple but kindly of odd for triple.
The second day a friend joined so we move to a family room with a proper washroom which is much more ”family friendly”
The hotel serve breakfast at a very low and nice price (in Swiss terms). Get hot water free at the lobby but no boiler in the room.
For the best it provides microwave oven, so can get food from nearby Denner if you are on a budget. Be sure to get in line early cause there will be people lining up at around 6.
Spotless from the point of cleanliness, excellent position overlooking Löwenplatz & about 2 minute walk from/to the lake (views to die for!). I was on the 5th floor, so whilst there didn't appear to be any air-con it wasn't an issue as the window could be left open all night to give some air. The noise from bars/restaurants turning out at 11pm/12am wasn't an issue. I would go there again. Check-in is 100% self-service at a device on the ground floor although the hotel next door has a reception which supports any issues, according to the signs. We had breakfast there, but no issues. The rooms are rather bland (could use a little hotel comfort maybe eg picture on the wall of the lake perhaps), but other than than a very good price for a very good location. There are lots of restaurants around and a Coop next door (open until 7pm) with some cheaper eats if desired).
旅先の様々な魅力を発見したいお客様に、イビス ルツェルン クリエンスは最適です。イビス ルツェルン クリエンスは、クリーンスでも指折りの素晴らしい宿泊施設の内の一つです。当施設はビュイクス空港まで14kmと、移動に便利です。付近にはSüdpol | Musik Tanz Theaterやピラートゥス=バーンエン AG、Horwer-Halleなどがあり、クリーンスの観光に非常に便利な立地です。館内の様々な施設で、有意義にお過ごしいただけます。クリーンスの当施設のお客様は、駐車場をご利用いただけます。
ゲゲスト2023.06.05
Abbiamo soggiornato una notte di passaggio presso questo Hotel. Situato in posizione strategica a ridosso dell'autostrada, offre un ampio parcheggio a pagamento (pagabile in reception) e camere molto ampie e confortevoli. Pulizia e cortesia completano il soggiorno.
Apparently recently renovated. Immaculate. Knowledgeable management. Great restaurant. A real find. A short cab ride out of town. Manager gave us great advice on the Mt. Pilatus excursion which was a highlight of our Swiss visit.