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マラケシュ|Desert safari morocco | camel ride & overnight in desertより1.9km
On arrival at the hotel, the main reception rooms are beautiful and have a very Moroccan feel. The reception staff were very helpful and friendly. The main outdoor pool area is very pretty, and the palm trees, plants and garden areas are all well maintained. Unfortunately, as we were to discover, this was a case of style over substance. The TUI website that we booked from states that there are 5 restaurants ‘to work your way around’ ‘including a fusion restaurant with a creative menu’. This is not true. There is a buffet breakfast room, a pool bar and the only restaurant in the evening was a self-service buffet in the Cat location. The choice of buffet food remained the same every night for our entire holiday. The waiters did work extremely hard here and were running around but it seemed they could do with more staff. There were never any spoons for eating deserts or breakfast. Neither were there any serving spoons for the salads. Occasionally there were tiny plastic spoons which broke when you tried to eat with them. In the evening the bar served drinks in plastic glasses. 5 Star hotel – I think not! Breakfast was very poorly managed. The waiters seemed to ration the amount of coffee we could be served. This was limited to 1 cup each – unless you were able to ‘sneak’ the coffee pot away. Pancakes were cooked fresh, but left out to go cold, with no spotlights turned on to keep them warm. I also had to ask daily for the chocolate sauce (watered down Nutella) to go with them. The cereals were limited to a choice of 3 but often no milk and again, no spoons. There ware some tiny yogurts – but again no spoons. I had to use a fork. Fresh fruit was limited to sliced orange. Used plates were left on the table for the entire meal. The hotel states that there is an outdoor pool and a heated indoor pool in the spa area. The hotel does not state that the indoor pool is chargeable at 300 MAD/ £23 per hour. This is extortionate. I have never stayed in a 5-star hotel and being charged to use the pool. No wonder we didn’t see anyone using it, despite the couple of rainy days. The gym is supposed to be air conditioned but, on each occasion, when we used the gym there was no air conditioning. It was either not switched on, broken or incorrectly described. There was a lack of working plug sockets in the bedroom. Of the 3 sockets available, we had to use 1 for everything. There was no plug socket near to a mirror to dry my hair. I had to use my iPad camera to see what I was doing. The bathroom mirror was tarnished, and I was unable to use for makeup. Insufficient clean towels were left on a regular basis. The toilet paper was so cheap, it ran out every day and needed replacing. The air conditioning did not cool the room, despite being on the lowest setting. Thankfully we were not staying in the peak of summer. The bedroom & bathroom floor were dirty and had not been washed/cleaned. The fridge in the bedroom was not cold enough to cool water and the balcony 
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