The hotel was clean and comfortable. We felt safe and happy with the hotel itself. The problem we had was with the front desk. The lady that checked us in was scrolling on her phone when I approached the desk and made me wait until she was finished. Partway through our checkin her husband called and she stopped serving me to answer it. The proceeded to have a conversatin with him telling him she wasn't busy and had been watching a movie for the last hour. She then handed me my keys while still chatting with said husband and I felt ignored. Had to wait for her to get off the phone to ask her the questions I had about breakfast and laundry facilities. Then we wanted an extra pillow so called the front desk, who promply cut me off and said we'd have to come to the desk. So my son went off and came back empty handed saying she cut him off mid sentence and told him to go find the housekeeping staff. So I had to wander the floors and find housekeeping. Absolutely ridiculous. The next morning I went to the desk to ask about getting a second room. The same lady was there. And again was on her phone ”getting a dotors note” and made me wait for service. Tried contacting the location via facebook but still have yet to get a reply.
良い
101レビュー