Arrived at the hotel at 14:57 after a 2 hour drive to be told that I could not check in until 15:00. Was told to wait outside, did this and checked in just after 15:00. Asked if I could leave a package for friends to come and pick up but was told no. Got through the reception door to go to room using the supplied key but it would not open my room door(14). Trapesed back to reception for another key. This time it worked but upon entering the room, it stank of cigarettes. When my friend turned up a few hours later after I had to wait for them, I took the parcel to reception and handed it to them. Went back to my room and key was not working again so back to reception I went again. We have stayed at this hotel many times before but this has put us off staying again. Premier inn from now on.
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