I wasn't sure if I should post a review but I am doing this in the hope that senior management and Mitsis see this and put actions in place so that others don't have the experience that we did. Overall, we had a great holiday but that's because we made the most of it. It even became laughable because the service was that bad and you're almost waiting for the next bad experience. As soon as you leave the hotel and experience hospitality elsewhere, you realise how bad it is at Mitsis Rodos Village. Pros: - The hotel decor is beautiful in the bottom part that has been refurbished. - Loads of seating, especially for big groups. - Some of the staff were brilliant - Sabika, Juliano (pool bar), Jacko - all of the staff need to be more like these guys. - The rooms in the bottom part of the hotel are cleaned to a high standard and the maids are lovely and friendly. - The food at the Asian, Italian and Greek Al a carte restaurants is lovely Cons: - An awful smell of sewage that comes and goes, both in and outside. - Most of the staff at the bars act like you've asked them for a kidney when you want to order a drink - they even argue with you and talk about you to their colleagues. - On arrival, two of the families that we were with didn't have the right amount of beds in their rooms - they were split up and had to sleep in separate rooms, away from their children. They got no apology! - Not enough staff to support the amount of guests, this meant there were queues everywhere and it didn't feel like a holiday, nevermind a 5 star! - If you go down to the beach bar, be prepared to argue for a drink and be talked about. One of the male staff members asked where our husbands were and even hosed us down with the hosepipe in a bid to get rid of us from the terrace - literally spraying the water at our feet and ankles. - On most days, our friends in the old part of the hotel didn't have their rooms cleaned, which meant they didn't have any clean towels. - If you try to complain, you are fobbed off by management who say they will come back to you.....they don't! - Chefs having a visible hissy fit in the al a carte restaurants because they don't want to cook for a table of 10. - Want to go to the Greek restaurant in the day time? Good luck! If you do get in there and you're a table of 4, you will be split up as most of the tables are set for 3 people and they won't move a 4th chair for you. - You can't get yourself a drink at any point, meaning you even have to wait for orange, water etc at breakfast. This would be ok if there were enough serving staff to bring you drinks....most of the time we had finished a meal before getting drinks. - Make sure you have a degree to figure out where and what time you can get certain drinks from, especially coffee. This hotel really makes things difficult and it shouldn't be. There was a turning point the day before we left. Things got that bad that the management had no choice but to listen and do something -
とても良い
64レビュー