サンマルコスの朝食があるホテル

5歳6歳の孫に近くてオープンして以来、毎年このホテルを訪れています。彼らはそれを「ロボットホテル」と呼んでいます。実際のロボットがお菓子を届けています。毎回の訪問は素晴らしいですが、これはもっと複雑な訪問でした。スタッフ全員が助けが必要になるたびに、彼らがどのようにこの機会に上がるかに注目しています。多くの企業で訪問者、オフィスの資料、携帯電話のソフトウェア、夕食のプレート、道具などの問題を抱えています。マット·サターは、私が旅行で経験した中で最も暖かいおもてなしのための完璧なレシピを作成しました。メリッサは、フロントデスクを運営する最も一流のカスタマーサービスを提供する方法について、マリオットのすべての人を訓練する必要があります。彼女の笑顔は感染力があり、彼女の真の誠実なアプローチは多くの年配の旅行者が抱擁を緩和します。イッツェルは私がプールやパティオで楽しんだとき、私は非常に助け、常にフレンドリーでした。私の孫は特にイザベルとの抱擁と会話を楽しんだ美しい朝食をレイアウトし、忙しいので、彼女は彼らと冗談を言う時間を見つけました。清掃スタッフはきれいな宿泊施設を届けました。このホテルは本当に静かな港で、騒々しい海の中で気遣いを感じさせます。強くお勧めします。エレイン·ダーマン·レヴィット

It looks like I haven’t had luck on my recent stays at Marriott properties even if I’m a Titanium Elite. Had a reservation at Residence Inn San Marcos last January 7th-8th. Tried to check in at 230PM but the room was not ready yet so told the front desk we will be back but it will be a late check in already as we were going to the hospital to visit our sick family member. We arrived at the hotel around 1120PM and checked in. Patrick, the front desk person checked us in but he did not recognize my titanium membership at all. I asked him what type of room was provided and he told me he cant say due to privacy thing. I wondered why he wouldnt tell me as there was no one there except me and my fam. I was not even asking the room number but room type if I was upgraded or not. When I explained what I wanted to know he said it waa 2 beds in the room. We went to the assigned room, 415, we noticed on the door that it was an accessible room as there was a sign for disabled and hearing impaired. We entered the room and it was spacious but not 2 beds as there was only a king sized bed and sofa bed. That was fine however there was a loud noisy banging noise inside the room and the room was vibrating too which was not good for sleeping. Also the door on the sink was broken and the scrub on the sink was dirty (see attached pictures). I did call the front desk and asked first about the room type and told him there was only one bed and he told me the 2nd bed was sofa bed. So that was ok. Then I reported the loud sound and the vibration and asked if we can be moved to a different room as clearly we wont be able to sleep on such conditions. So he checked and told me right away that we can just cancel the room and find another hotel and he wont charge us no fees or there is an available room but on a higher type level but we need to pay additional $100 to move. I told him I was a Titanium elite and that the room is defective thus he should offer to move us on another room without any fees as it is the hotel’s fault. I asked him if there were other rooms even if not a suite or a downgrade, one where we can just sleep as we were already tired and stressed but he clearly told me none and that we need to pay extra $100 so he can move us. I asked him if he can go up on the room and check what I was complaining about so that he would know I’m not lying but he told me right away he cant do so as he was the only person there and there was no maintenance. He didnt want to go up at all to check and he just said we can just check out and he wont charge us. I asked for the manager and was told there was no one that night so I can just ask in the morning. I told him that was not right so I called Bonvoy customer service to see if they can help. The customer rep called him and the rep called me back and was told there was an available room but only a studio room with 1 king bed and no sofa bed so we won’t fit. I was surprised to hear that as Patrick never mentioned

Very convenient, breakfast was great. Overall good stay, thank you!

私の予約に問題がありましたが、詳細については気にしません。フロントデスクの従業員は私のためにそれを理解するために後方に曲がり、結局マネージャーに助けを求めなければなりませんでしたが、彼らはそれを理解して部屋に入りました。あなたはこのようなホテルを予約して5-starの経験を期待していませんが、5-starのカスタマーサービスを得たように感じました。スタッフにもっと幸せになれなかったし、次回このエリアにいるときは間違いなくここに滞在します。

とても新しいホテル、とてもとてもきれい、キッチンは便利すぎる、ホテルのサービスはとても忍耐強く思慮深く、周りの買い物もとても便利で、価格は手頃で、トレジャーホテルは再び予約されました。

慌しい一日の終わりには、サンシャイン マウンテン ベッド アンド ブレックファストでおくつろぎください。サンシャイン マウンテン ベッド アンド ブレックファストは、サンマルコスでも指折りの素晴らしい宿泊施設の内の一つです。当施設はマクレラン·パロマー空港から約16km、カールスバッド駅から30kmの場所にあります。長い一日の終わりには、館内施設でくつろぐのもお勧めです。お車をご利用のお客様は、サンマルコスの当施設提供の駐車場をご利用いただけます。