What a surprisingly gorgeous hotel! Just about everything about the property was top notch. Only the buffet was a little lacking, mainly because it had a different theme each day, and “Oriental” Monday lacked in flavor. (And my drink at the bar lacked in alcohol.). Otherwise, a wonderful experience. I would definitely return.
The hotel is well located, the entry from the street is a bit confusing since the hotel is inside a mall but the view from our room was stunning, the staff was helpful and went their way out to makes us feel home. Highly recommended ☺️
Live Aqua took a bit to get used to two receptions, one road side and one on the 18th floor, but at both a good welcome. Room looked great and well appointed, the Molton Brown toiletries, full mini bar, good size bed, nice linen, dressing gowns etc remote control curtains, The only problem Awas the wet room! After a shower the water didn’t drain away, it pooled around the bottom of the bath and the blinds and curtains, leaving for much of our stay a flooded and at times unusable wet room. On notifying reception, the drain was ‘looked at’ but the issue was not rectified. We had breakfast one morning in the hotel and whilst the food was good , unfortunately the same can’t be said for the service. We were not advised how the breakfast system worked, and when I went to take some toast from the open hot counter I was shouted at by a waitress “ have you ordered toast?” He we been told that toast, or anything else had to be ordered then I would have known!!! Considering the amount of staff on the floor and the star rating of Live Aqua, the standard of service we experienced in the restaurant was disappointing. Would I stay again? Unlikely.
This hotel should have been great but it isn’t. Love the location and the surrounding area but the hotel and its staff were beyond disappointing. First, I checked in and walked up to my room and the door pushed open without me using the key. Hotel rooms lock when they shut but this one didn’t fully shut so, therefore, it doesn’t lock. That’s a pretty big safety/security issue. I went back to get a new room and when I walked to it, it did the same thing. 2 rooms, 2 doors that didn’t lock. I was able to slam the second door so I waited for a person to come to repair it. They came but they couldn’t do anything until the next day so they said they would fix it then. I left my room, slammed it shut and then went to work. When I returned, it just pushed open. All my stuff was in there and the door was just open. Massive security and safety issue!!! I finally got another room that allows the door to close easily. I can’t believe this isn’t a known issue. This hotel has been open for a while. I addition, the breakfast at this place is terrible. Business people come down to find a few pieces of cheese, a few pieces of pepperoni, cold egg frittata, and a giant container of hot verde sauce. I drink tea and they have tea bags but no hot water. You need to ask. It’s tiny, terrible, and the wait staff look very annoyed. This hotel thinks it’s a hip, trendy hotel but it operates like the crappiest hotel in some small town in Iowa. Except the staff at that hotel in Iowa are nice and don’t think they are too school for school. In total: 1) safety/security problems 2) terrible food, especially breakfast 3) staff that think they are working in a high end hotel but they are not.
ゲゲスト到着すると、老舗の古いホテルだったので興奮しました。ただ、フロントの女の子は失礼で、素早く話しかけました。予約があっても部屋をもらえるのに何時間も待たなければなりませんでした。チェックインの手続きが面倒でした。私たちが待っている間、彼らは私たちにアルコールのような味がなく、他の成分が欠けている恐ろしい飲み物を提供してくれました。私たちはロビーまで歩いて、どんな信号でもビジネスをしなければなりません。私たちは眠りに落ちようとしているので、子供たちのプールとエレベーターの隣に私たちを置きます。Thankfully, the elevator was broken and does not work or we will be hearing that for all hours. I only hope that we don't have a fire because we are up here with only one staircase down. I would not recommend staying at this hotel at any price.私たちはこの自称の「豪華さ」のためにプレミアムを支払っています。私たちは両方とも空腹ですが、食べ物が他のすべてと同じくらいひどいことを恐れているので、ホテルのルームサービスを使用しません。ここに滞在しないでください。それは大きな失望です。
GGil around the worldQuite a nice hotel, the area is nice and the service was good.
They have a 24/7 coffee machine that seems like everyone loves it
And very important, international plug 🔌
Ya había ido a un evento en el skybar, la vista esta lo máximo! Los bocadillos una delicia. Este fin de semana pasado fui a comer en el restaurante, pedí el pulpo a las brasas y súper rico , la mesera Lupita muy amable!! Excelente servicio! Hasta la chica de recepción muy amable nos indicó donde estaba el restaurante a la llegada.