We were visiting family in the area and had heard great things about this hotel in its previous incarnation as The Dolmen. We were looking forward to staying, but despite a promising start (smooth check in and delicious cookies on arrival), a few things did disappoint. We had paid for a standard room, which was on the second floor. While the room itself was nice enough, the view from the balcony was of a service area, brick wall fire assembly point and maintenance hub, where workmen were milling about constantly in front of our terrace. We asked straight away if we could pay to upgrade to a higher floor or even a sea view, but were told the hotel was completely full. We found this hard to believe in May and outside of the school holidays. The room was as described - standard - but we felt a few small tweaks could have made all the difference. There were 8 hangers in the wardrobe, which is nowhere near enough for a couple. There was also a separate hanging rail in the room, but no extra hangers, so the rail was basically useless. The space would have been better used for a chest of drawers, especially as the bedside cabinets were just tables and had no storage whatsoever. There was also no mirror above the dressing table in the living area, and no hooks either on the back of the door or on any of the wall space for a jacket/robe etc. We had to request extra pillows as only two were provided with no spares in the wardrobe as you’d expect. The bathroom was nice, and the shower was lovely, but there was only a tiny amount of space around the sink for toiletries, despite there being loads of empty space underneath. An additional shelf or unit would have been really useful and would have meant we didn’t have to leave our full toilet bags on the floor. We tried to book a late check out as our flight home wasn’t until the evening, but were told it couldn’t be confirmed either way until after 8am on the day of departure, so we basically had to be up and ready for an 11am check out anyway just in case. We’ve never experienced this before as usually you can pay to book this in advance. Again, in May and outside of the school holidays we weren’t sure why this was a problem. Overall, the hotel has promise, and we could see that when finished the beach and spa areas will be lovely. The pools were great, as were the Azure (buffet) and Ombré (bistro) restaurants. The best breakfast selection we’ve seen in a long while! It would be good to see these small issues addressed before the hotel is fully open later in the summer as its location is great and we would like to come back.
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