Lochgreen House Hotel & Spa

First of all I cannot fault the staff or the location as both were excellent as usual. We attended the Lochgreen House Hotel for lunch on Friday 14/2. I chose the Monkfish and prawn curry and my wife had escalope of pork. The curry had three inch sized pieces of monkfish and three prawns in a very small plate of a curry sauce,with a small bowl of rice. Disappointed is an understatement. The escalope of pork was a roll of pork and also unappealing.. I have stated at the beginning the location etc was excellent which is why I have written the review. The Lochgreen is usually so much better than what we were served ,having been there just before Christmas and it was excellent in every way,personally I think some one is tinkering to much with the menu .

My partner and I stopped here for two nights as part of a long weekend and in many ways wished we hadn't. While there were some good aspects to the stay, there were many that weren't. At check-in, the reception staff were very friendly (and friendly throughout), making us feel welcome and talking us through where everything was / what to do if we needed any assistance. Our room (while very spacious), had a bed that wouldn't be out of place in a prisoner-of-war camp. Other people have added detailed reviews of the beds here, but in short, its very hard and you can feel the springs throughout. This clearly is a known issue as when it was raised with the reception staff on check-out they simply stated 'ah', and then carried on with everything else. Attempting to redeem the room was a bathroom that had a large freestanding bath, and Sky TV in the bedroom (with a good selection of channels). Unfortunately there is very little in the way of soundproofing and so when other guests had finished their celebrations late in the evening we were woken up a few times by people in the corridoor (it happens at most hotels, so this is just something to be aware of). Moving to the bar, that in itself was also a mixed experience. Sitting in the main area on the first night gave us prompt service from two friendly members of staff, before being taken for food (more on that later). Trying this on the second night (this time sat closer to the malt room/bar) had us waiting for 15 minutes as staff walked by, before having to find a member of staff to serve us (as we wanted something to drink from there). After being told on the first day that there are always two members of staff who are familiar with the whiskys on offer / can provide guidance, being told that none of the bar staff that evening were familiar with the drinks and then being handed the list of what was available / being told 'here you go, pick something from this' wasn't impressive. Worse, after choosing three from the list and subsequently being told they didn't have them / come look for yourself and choose something from the shelf, it seemed more of a gimmic than something to be proud of. The restaurant was well-decorated and had friendly staff (both evenings), however while the staff were attentive / did ask multiple times how everything was, having two different waiters pour wine and manage to spill it down the side of the glass (subsequently staining the tablecloth) isn't something you would expect for a hotel like this. No comment was made about it either time (which also seemed odd given it was very visible), and if they read this review at some point, put a napkin (or similar) on the underside of the neck of the bottle as you pour (it ain't difficult). The food was also a mix sadly. The smoked salmon / prawn cocktail / scallops were all great / tasted delicious, while two identical steaks came out with one of them not being rested (with blood over the plate) while the other was well-done in places

Had a wonderful massage in this top class Spa. Relaxing and chilled followed by beautiful lunch in The Copper Beech bar. Stayed in a Premium deluxe room which is massive with a huge bathroom with stand alone bath which off course I made full use of. Wonderful dinner in The Bisque and lovely friendly staff. As always we really enjoyed our stay due to great staff, food and comfort

First time eating in Bisque restaurant and definitely will not be my last. Food, drinks, atmosphere and staff all first class A very relaxed atmosphere with superb service Best Roast Beef I have had in any restaurant We finished off with coffee in the lounge Definitely worth the drive down from Glasgow and superb value

From the moment we drove up through the manicured gardens it was clear this was going to be a wonderful break. Celebrating my friends 50th birthday it had to be particularly great but it exceeded my expectations. Warmly greeted by the reception staff and assisted with our luggage by the extremely helpful concierge, Ivor who also came back with an ice bucket, champagne flute glasses and strawberries! The room was extremely spacious with a beautiful Victorian bathroom. We ventured downstairs and indulged in a wee whiskey from the Malt Room which was opened specially by the most helpful and friendly Andrew. We enjoyed sipping our drinks in front of the fire in the lobby before retiring for the evening. It was a good night's sleep and breakfast was made to order which was really good. We had dinner on our 2nd night and this was exceptional. On the morning checking out Ivor came to our room and took our luggage right out to the car and helped put everything in the boot. We have had many UK breaks and this has topped every one of them by miles!

The whole experience was first class. The hotel was immaculate and very festive, it was elegant and beautiful. Our room was spacious and inviting and very comfortable. The staff are all wonderful, friendly and made us feel special. Our meals were served in the lovely bisque restaurant and were totally delicious. The copperbeech offers a less formal experience and is ideal for a relaxing drink or lighter bite. Can't ask for anything more except maybe for a longer stay. Thank you to all the staff, best place to stay in Ayrshire.