There were 4 huge cockroaches in my room. I killed 2, the other 2 were running around. I did not know how many more cockroaches were hiding in the room. I called reception to request for a change of room. Staff came quite promptly and assisted with change of room, which thankfully was much cleaner and without cockroaches. Definitely not a good first impression for a first-timer staying in the hotel. Other than that, hotel lobby and cafe were decent looking and clean.
Very convenient location, 5 mins drive to the airport. Remember to make use of the free airport pickup service, its a pain to get a cab from the airport.
Room size and amenities are ok for the price. They even provide luggage storage servoce for free.
喵喵酱wThe hotel has a beautiful environment, good service, and a superior location. It is very close to the Boudhanath Stupa. The only drawback is that it is not easy to find. The hotel's restaurant and afternoon tea are also very delicious, and the price is acceptable. Overall, it is a very good experience. (If you are lucky, you can also meet a kitten(*^ω^*))
ゲゲストI didn't realise the hotel location is so fantastic.
Near Asan Bazaar, Kathmandu Durbar Square and in the heart of Thamel.
The staff are very friendly and helpful.
The room reasonably clean.
If I ever return to Kathmandu, I will stay in Hotel de Universal again.
Thank you so much for the great service.
UUraluThe hotel was very clean and comfortable. The staff were extremely friendly and helpful with everything I needed. The location is perfect, close to Thamel and many restaurants and shops, but still quiet enough to rest well. I really enjoyed my stay here and would definitely recommend it to other travelers visiting Kathmandu.