There were 4 huge cockroaches in my room. I killed 2, the other 2 were running around. I did not know how many more cockroaches were hiding in the room. I called reception to request for a change of room. Staff came quite promptly and assisted with change of room, which thankfully was much cleaner and without cockroaches. Definitely not a good first impression for a first-timer staying in the hotel. Other than that, hotel lobby and cafe were decent looking and clean.
We were too early for check in but they went above and beyond just to check us in early. Very grateful for that. Great stay. A slipper and a robe would be preferred for a boutique hotel but very worth the price.
ゲゲストI didn't realise the hotel location is so fantastic.
Near Asan Bazaar, Kathmandu Durbar Square and in the heart of Thamel.
The staff are very friendly and helpful.
The room reasonably clean.
If I ever return to Kathmandu, I will stay in Hotel de Universal again.
Thank you so much for the great service.