The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast.
The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay.
The public pool is under maintenance now which only allow for photo shooting.
Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.
First time here, Not the best location but definitely It is now my favorite place in Madinah. Although it is rated as 4 stars but I believe it deserves 5. The staff are amazing and treat you as special guest.
董董颖The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast.
The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay.
The public pool is under maintenance now which only allow for photo shooting.
Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.
ゲゲストFirst time here, Not the best location but definitely It is now my favorite place in Madinah. Although it is rated as 4 stars but I believe it deserves 5. The staff are amazing and treat you as special guest.
TTravel@SantaOnce at the hotel, I thoroughly enjoyed my time, everyone is so friendly of course again Ola and Lorraine greeted me and take care of me during the stay. At the swimming pool, Mongkonpat and Zaher there were exceptional—always attentive and friendly, ensuring that every need was met with professionalism and a smile. Their service truly enhanced my relaxation and enjoyment of the facilities for my family.
Leah stood out with her outstanding hospitality in the resturant. She was always welcoming, quick reaction and knows what we want, and provided excellent care throughout every meal and also another gentleman as well.
Overall, the Chedi Hegra team exceeded my expectations. Their kindness, professionalism, and personal touches made my stay both comfortable and memorable. I am grateful for their efforts and look forward to returning in the future.
Small suggestions: I have a small suggestion regarding the bicycles. Having bicycles are wonderful expereience from the hotel. However, The bikes provided were quite difficult to adjust, and the position of the pedals—being very close to the frame—made it hard for the kids to ride comfortably.
More maintenance, and offering a greater variety of bicycle sizes or types for young guests and asian ladies like me with lower bicycles will be even better.