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Booked for Haydock Races however the race day got cancelled unfortunately.  We were a group of 10 and still went to the hotel.  We went into Newton Le Willow had drinks and a curry.  Hotel is nice however looking tired.  Towel rail was on roasting all day/night which made the bathroom far too hot.  Otherwise a nice room.

Negative points from our stay I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible. I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price. Positive All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us. We ate in the bar and the food was exceptional although a little pricey. The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out. Rooms were spotless and beds very comfortable.

Great two night break at Novotel Liverpool City Centre. The location was perfect for all the sights bars and restaurants. We went to see Barry Manilow concert and the arena was approx 10 -15 minute walk which was great. Had a freshly cooked meal in the restaurant called Ropewalks inside the hotel, we ordered fish and chips and New York Cheese cake. The food was delicious and very reasonably priced two courses for £20. The pool initially felt cold but was fine after a few minutes of swimming. I thought it was a very good hotel with good facilities in a perfect location and would highly recommend it to anyone looking to visit Liverpool

Location & car park 🚗: This hotel is in a central location and can be accessed from the road that leads in and out of St Helens. There is a car park with lots of spaces. It is free for guests but make sure you register your registration using the touchscreen in the reception area. Room 🛏: The room was a decent size and had tea and coffee making facilities. The bed is comfortable although the pillows were a bit soft for me. The air conditioning worked really well which is always a positive ❄️. The room had everything you'd expect: TV, fridge, safe, iron etc. The room was totally silent and I couldn't hear any noise from outside. Restaurant 🍽: I only accessed the restaurant for breakfast which was a buffet with hot and cold choices. Not the most extensive menu options but the hot food was cooked very well, was warm and fresh and if you like a cooked breakfast is worth paying for.

バーだけでも行く価値があります。とても美しい改装です。パートナーの誕生日に素敵な滞在ができました。バルーンとチョコレートも用意されていて、とても素敵でした。フロントデスクのサービスは格別でした。唯一残念だったのは、スパ/プールを利用するには 1 人あたり 30 ポンド支払う必要があることです。正直言って、スパ/プールは素敵でしたが、60 ポンドはもったいないです。全体的に素晴らしい滞在でした。チェックアウトが正午で、階下でおいしい朝食を楽しむことができたのが良かったです。この体験に感謝します。

First of all, they had messed up our booked for 2 king rooms so son gets upgraded - fine. Then get to my room - very dark so don’t see outside. All night kept awake by loud humming, beeping and whirring. Too tired to go back to reception. Turns out I was inside from all the ventilation shafts etc. Noisy from people going past at all times of the night. Worst night sleep ever in a hotel. Do not accept room 606.

It's in a great location and the hotel was perfectly clean and the communal areas were grand and breakfast was great. However, we paid a bit more for a room with a good view but there was no mini fridge in the room, nowhere to hang towels, the room itself was incredibly basic for the price. The spa was not kept particularly clean, I didn't see anybody around doing anything in the spa itself and it was very busy due to half-term. It ticks all the boxes just fine, but for the money we did expect more.

The spa was nice, but the bed had bed bugs, and I got bitten. The shower didn’t have a handheld option, and the water pressure was poor. I checked in at 11 AM, which was fine, but when we returned at 9 PM, I mentioned to the reception that we needed the beds split, but that never happened. The manager came over and started complaining. I reminded him that our request had been confirmed in the morning. He was a bit temperamental at first, but it calmed down when I asked for an extra duvet.

Beautiful location, lovely hotel. Staff were helpul and friendly. Nothing was too much of a trouble. Quiet and relaxing atmosphere. The spa is amazing and the treatments were reasonably priced. Food was very good. Would reccommend and would stay there again!

All good on nye to see a band - the layout in the room wasn’t great and the music was very loud couldn’t have a conversation even though we were at the back . However the unexpected bonus of burger and chips was fantastic