The hotel is in a spectacularly wonderful location, overlooking the lake. The only drawbacks for us were the beds (which were single beds), and the restaurant.
The buffet breakfast was fine, but that's where it came to a grinding halt was., unfortunately. Items on the menus were not available, and the quality of the food
was below par.
It's a shame because a hotel with wonderful views like that should have a good chef and a bustling restaurant. I don't know, but I don't think it got any external guests while we were there and if so, that would be the reason. I hasten to add that we did not eat any of the Chilean dishes on the menu, just the standard Western fare of pizzas or toasted sandwiches.
But the staff were wonderful - particularly Martin in the restaurant. Very friendly and helpful.
An excellent place to spend time in Puerto Varas. Clean and comfortable, with amazing views into the lake and volcanoes. Its location allows to use public transportation to move along the lake and city's downtown, allowing a good connection to many different touristic points and different towns along the lake (namely Ensenada, Petrohué, Frutillar, Puerto Montt, among others).
Great place to stay. Right on the boardwalk. The area can get busy and looks a bit sketchy because it’s next to the bus station but once you get past that it’s a great place especially being so close to the boardwalk. With food shops right in the bus station. It’s not hard to get food.
The staff were cordial and helpful. The buffet breakfast was excellent with lots of choice. However, our dinners were not worth the money spent. They need to get a new chef, especially when it comes to European food.