WWin.TThis is our first time staying here. The location is highly convenient, with shopping, food, massage, and a salon all nearby. The host's customer service responded very quickly. Everything in this condo is new, and our family is happy to stay here. The only issue is the lack of kitchen utensils—no cups, no plates, no bowls. If you order food to the condo and want to eat there, it's not very convenient. Fortunately, the place is accessible to many locations and is kept clean, so we would still like to book here again.
SSuria AnnePros: The location is excellent, with plenty of halal dining options nearby and a small shopping mall just a few minutes’ walk away. The hotel is conveniently located about 25 minutes from the Mini Zoo and only 10 minutes from Desaru Beach. The room rates are affordable, and we were pleasantly surprised to receive a connecting room, which we greatly appreciated. The room was also clean and comfortable.
Cons: One major inconvenience was that the refrigerator automatically switched off whenever we left the room. After spending a long, hot day outdoors, it was disappointing to return and find our drinks no longer cold.
On our first night, we requested an extra towel and toothbrush set since there were three guests in the room. Unfortunately, the items were not delivered, even after we followed up at the front desk. There was also no floor mat provided.
Thankfully, our experience improved the next day thanks to Zamre at the front desk. He was friendly, helpful, and made sure we received everything we needed. He also ensured our room was ready by 1 PM. Zamre’s excellent service truly stood out and made a positive difference to our stay. He is probably the main reason we would choose to return to Fives Desaru on our next visit.
Overall, the hotel offers good value for money, and with improvements in housekeeping responsiveness, the experience would be even better.
匿匿名ユーザーthis is best apartment stay thus far. location of apartment is good. the unit itself is well maintained, clean and considered quite new.
will want to stay again! (oh swimming pool is big! kids love it!)
ゲゲストFriendly staff. We called and informed them that we will reached the premises around 8pm and they had prepared the room with aircon on waiting for us.
Great service, thank you.
GGohDanielThe room is non-smoking and quite spacious, featuring 2 king beds. The breakfast buffet spread is limited. No swimming pool. Located about 15 km from JB city. Aeon Kebrau Mall, Toppen Mall, and Ikea are about 3 km away. Housekeeping is good. Receptionists on duty were stone-cold. You pay for 3-star service, and you get 3-star service. No complaint.