I had a nice time overall. Shani thé receptionist was incredibly helpful, and the chef was friendly and accommodating. The food was good, but there was a significant language barrier that led to some miscommunication. Service was also very slow, even when they were doing their best.
This little resort has simple, but comfortable rooms, very friendly service and a good kitchen. In total, they offer very good value for money. The view from the terrace before the rooms on Lake Kivu is superb.