كانت لدي حجز غير قابل للاسترداد في هذا الفندق. بعد إلغاء رحلتي الجوية اضطررت إلى التواصل مع Trip.com لطلب إلغاء الحجز واسترداد المبلغ. أبلغتني Trip.com أن إدارة الفندق رفضت الإلغاء بسبب سياسة الحجز غير القابل للاسترداد، وأرسلت لي رسالة رسمية تفيد بأن طلب الإلغاء تم رفضه وأن الحجز ما زال قائماً.
بعد يومين استطعت حجز طيران اخر و عندما وصلت إلى الفندق ( بعد يومين ) فوجئت بأن الحجز لم يعد موجوداً. أخبرتني إدارة الفندق أن Trip.com قامت بإبلاغهم بإلغاء الحجز، وأن الفندق لم يتلق أي أموال مقابل هذا الحجز. كما أن السويت التي كانت محجوزة لي تم تخصيصها لنزلاء آخرين.
بمعنى آخر، لم أحصل على استرداد للمبلغ، وفي الوقت نفسه لم أجد الحجز قائماً عند وصولي. نتيجة لذلك اضطررت إلى حجز غرفتين جديدتين ودفع رسوم إضافية من جيبي.
ما زلت حتى الآن غير قادر على فهم كيف يمكن أن يكون الحجز “غير قابل للاسترداد” ويتم رفض الإلغاء، ثم أكتشف عند الوصول أن الحجز قد أُلغي بالفعل ولم يعد موجوداً. كانت تجربة محبطة للغاية وتسببت في خسائر مالية وضغط كبير على أسرتي أثناء السفر .
الموقع والمكان ممتاز
وشكرا أشيخ مراد ومحمد على تعامل وشكرا والله العظيم قليلة بحقهم المدح وماقصرو معاي والله العظيم ولو رجعت ثاني مره ماراح اجي غير عندهم يكفي تعامل مع زباين يعاملونك مثل اخوهم
I stayed at Hotel Marin in Trabzon and would like to share my honest experience. The hotel has an excellent location and offers a very beautiful view, which was the highlight of our stay.
However, there were some issues that made the experience less comfortable. During our stay, our room was never cleaned, and the bathroom hygiene was not properly maintained. The breakfast was very basic, with limited variety. Another point is that the room size was much smaller than advertised – it was around 14–15 m², while the hotel description mentioned 33 m².
Overall, while the location and the view were great, the service quality, cleanliness, and accuracy of the room description need significant improvement.
Ccapt peymanI stayed at Hotel Marin in Trabzon and would like to share my honest experience. The hotel has an excellent location and offers a very beautiful view, which was the highlight of our stay.
However, there were some issues that made the experience less comfortable. During our stay, our room was never cleaned, and the bathroom hygiene was not properly maintained. The breakfast was very basic, with limited variety. Another point is that the room size was much smaller than advertised – it was around 14–15 m², while the hotel description mentioned 33 m².
Overall, while the location and the view were great, the service quality, cleanliness, and accuracy of the room description need significant improvement.
IIgor KhoroshevWe have stayed in Pelit Park hotel for 2 nights. Hotel it self not big, have few floors, from our room we had beautiful side sea view. Room was spacious, wifi was good, always had hot water in shower. We like breakfasts, they was so tasty. Hotel staff are friendly, they have parking space at hotel. Only I don't like cleaning, on arrival I have found some plastic parts from bottle on carpet, and second day, when was made room cleaning, one towel was with holes, and also I saw small hole on bed sheet. My opinion, they need to take more attention for cleaning service. Anyway we like our stay there and satisfied 👍🏼
ゲゲストEconomic, clean, good location, and helpful staff.
However, be aware of a few things:
• You can hear anyone passing by in front of the room — sound insulation is poor.
• There is no elevator, so be prepared if you have heavy luggage.
• On Trip.com, the standard room was advertised as having a balcony with river view, but in reality, it was a side room with a balcony facing the neighboring hotel, offering no actual view.
The hotel staff clarified that only the larger apartment-style rooms have a river view.
• I contacted Trip.com for clarification, but unfortunately, I haven’t received a clear response.
SStanislavРасположен отель в промышленной зоне - постоянно грохот молотов, болгарки, рёв машин. Завтрак был невкусный из пластмассы. В номере высокая влажность и невероятная слышимость.
Метрдотель шикарен, сервис на уровне. Но всё остальное ужасно
ゲゲストThe Comfort House Hotel is an exceptionally well managed, family run Hotel with very large, clean and comfortable rooms. My room was surprisingly big with a king size double bed, two comfortable lounge chairs, a table and a separate desk with chair by the wall. The room included a good sized private bathroom. Trabzon is all hills. There is a large cluster of a variety of good restaurants and cafes about five minute or so easy walk across the hill from the Comfort House Hotel. Don't walk up the hill or down, walk across, easy.
Best of all is the wonderful family that manages the Hotel.
ゲゲストOverall, the hotel is good.
We faced an issue with the beds; although our booking was for three beds, the third bed was not provided at first, but the problem was eventually resolved.
The lighting in the rooms is very poor, which made it difficult to properly assess the cleanliness. As for the bathrooms, the surface cleanliness was acceptable, though we noticed a small spider web. However, deep cleaning needs improvement since there were signs of mold between the tiles.
The air conditioning was weak and took a long time before we could feel a noticeable drop in room temperature.
ゲゲストThe hotel have NO LIFT and we are given room at third floor. It was surprising that such an important information is missing to mention anyin the booking process. I do not know the process of listing hotels on trip.com but this information certainly should be there.
The room was comfortable however there was small opening at the corner of the room thru which noise was coming at night disturbing our sleep. On asking the reception guy said it is purposely kept for some wifi etc, for me the reason doesn't make sense.
ゲゲストМы остановились в блоке В, шум от пилорамы не подойдет семьям с детьми , но компании друзей - без проблем! Очень вкусный и сытный завтрак, супер расположение для тех, кто путешествует на машине и надо выезжать на шоссе в Сюмелу или Узунгель, прибрежное шоссе прямо за углом. Отель новый , все чистое и удобное. Работник помог на карте найти и проложить дорогу к вкусному рыбному ресторану.