CCarmelWe liked our stay at this hotel. Liked the location and our room.
Staff are accommodating.
Breakfast was good but hopefully a breakfast buffet will be available too so as to have more options for the free breakfast included.
Definitely would rebook here for future travels and staycations.
EEvanFirstly SUPER CLEAN! Inside AND Outside. CLEEEAN! Usually I hate hotels with carpet, but it was so clean I genuinely felt comfortable taking my socks off!!! And after one full night of walking basically barefoot through the room the bottom of my feet were clean!!!!! And the beds are SO COMFORTABLE!!!! I really only have two negative things to say which I will stay below.
The Front Desk lady at first Kind of acted as if I was slightly bothersome, Which rubbed Me the wrong way at first especially after she informed me that there was a $50 deposit which was not told to me earlier over the phone or before purchasing a room or after. And at first she was uncaring. But they were busy, I have a job as well and sometimes I can be slightly shorter with some customers, it's never anything personal, we're human, but at the end of it she actually made an exception to the deposit because I was not informed. Which totally made up what I felt at first. She actually turned out to be very kind and caring. so this negative one actually wasn't that negative.. lol
Now .. the breakfast 😂. PITIFUL!!! It's not nasty. Or gross.. it's just, bleh.. beagles. Bread. Maybe ONE hot dish if your lucky. Only decent thing is One Waffles maker for a HUGE hotel. Which most hotels That serve breakfast. So again it's not bad, just nothing special.. one could even say subpar, I mean the Comfort suites which is right across the street which is much cheaper has two times better breakfast.. but nothing compares to the Home2 rooms. The rooms make up for the lousy breakfast.
The bathrooms!! Have FULL bottles of really good conditioner, shampoo on my antibody wash as well as hand soap and lotion. The Smart Tvs are AWESOME! Incredibly high definition and pretty big!! And the walls are pretty thick and soundproof, you might hear a door open or close next to you once in awhile but you don't really hear people talking or any noises from your neighbor other than the occasional door shutting or opening.
And I just have to speak on the breakfast part one more time, their breakfast bar the way it's set up you would think it was going to be so extravagant. When it's worse than. Comfort suites and comfort suites set. Is ... Let's just say not humbled, lol. It definitely less extravagant come up with the breakfast is decent, I have at least two to three hot items.
Fix your breakfast and I'll give you five stars all day on everything!!!
Oh yeah they also have a gym, as well as fire pits outside which is pretty cool!! And my room, which was the king sweet came with a full size couch, ottoman and what looks like a half kitchen basically with a dishwasher and full sink and even dishes!!
DDr RobertMy review is intended as constructive feedback and should be taken that way.
Check-in was a bit of a hassle, but once we got over a speed bump, everything was fine. I won't go into what happened exactly, but please NOTE: they do NOT accept cash for the deposit or payment. You must have a credit card.. Make sure your card works... and they don't seem to accept Union Pay cards. There isn't any drinkable water in the room, but there is a convenience store two buildings away - super convenient.
The rooms are clean. But, everything is old. The furniture could be quickly restored with some varnish to the furniture, and rustic rugs tossed on the wooden floors. They should consider adding their own line of soaps and hair care products for an element of care and elegance. It'd be nice to have a couple of complimentary bottles of water, as well.
The free shuttle from the airport - go to blue baggage claim and go out one of the blue entry/exit points; either 1 or 2 - at the far ends of the baggage claim corridor. Look for a ”Veterans Limo” van. They come regularly. Just tell the driver where you're going.
Breakfast is great if you love carbs. Unfortunately, no proteins were served. I recommend just adding some scrambled or hard-boiled eggs or turkey bacon and cheeses. You should add more varieties of bagels and bread, as well - especially if you're going to stay carb-centric. Raisin bagels would've been nice.
Thanks for the waffles. Neat, but I would prefer an omlette station.
Overall, I will probably not stay here again, but only because there are so many other options to choose from.
Oh... No offense, but the front desk staff could use some training in customer service and customer care. A couple of them seem to be tired of guests and refer to guests as ”them” and ”they” with a tone of contempt. The staff seems to be falling into a horrible customer care death spiral of ”us” vs. ”them” and seeing ”them” as ”stupid.” Maybe have just a workshop to help staff reaffirm their commitment to the hospitality industry.
Competition won't go away, but customers will.