В номере бегала мышь!!! По столу! Простынь на одной кровати требовалось заменить (была в пятнах), попросили пододеяльники для покрывал. Предоставили 2 простыни вместо пододеяльников и попросили оплату за доп.белье. В других отелях всегда покрывала были в пододеяльниках. И кровати очень жёсткие. Мы были 2 дня,терпимо. Но ценник не низкий за такие условия.
DDzianis RThe location of the hotel is god if you want to live near Ganga ghats and get there by walking. The room wasn't clean, in the wardrobe was a dirty sheet, one bottle with shampoo was half-used. We left hotel early in the morning (between 5-6 a.m.) to have a sunrise boat ride. There was a sleeping staff member near the reception and we didn't want to wake him up. But when we returned we was asked to say if want to go early and had to return to the hotel before 22-30. And we were extra charged for 157 rupees during checking out, even though we had prepaid the whole amount of money via trip's app. The manager said that trip.com haven't civered the whole summ and we had to pay more.
MMrs KhadkaThe service at Hotel Sun Grand was excellent. The staff were very attentive and made every effort to provide prompt and friendly service. Their smiles and willingness to help added to the overall pleasant experience. The food was tasty, and the service was timely too. The staff also provided excellent late-night vehicle service. They ensured that we had a convenient and safe transportation option, which was especially helpful during our stay. Their commitment to customer satisfaction truly stood out. Overall, my experience at this hotel was enjoyable and comfortable. Highly recommended!