マレーシアペラ州の5つ星ホテル

連絡通路でショッピングモールに繋がったいて便利。ショッピングモールもかなり綺麗です。 もちろんホテルもリフォームしたのか綺麗でした。 残念な所は、シングルベッドのワイドが100㎝くらいで狭かったのと、シャワールームの排水がダメでした。 でも、総合的に素晴らしいホテルです。 必ずリピートします。

The hotel's receptionists were warm and welcoming. However, we were disappointed to find that we couldn't order a Grab from the lobby since it wasn't a designated pickup point. This meant we had to take a short walk to the main road, which was quite inconvenient, especially when it rained, which was often during our stay. The hot weather made it even more unbearable. The hotel's new furniture and cabinets emitted a strong smell of VOCs, which we tried to alleviate by opening the windows during the day. Although the corridor was tiled, it was dirty when we arrived. The next day, the cleaners mopped the long corridor, leaving it quite wet. The elevator was also located far from our bedroom. On the positive side, our unit was spacious, with two bedrooms, a kitchenette, and a living room. The amenities were good, and the value was excellent considering the size of the unit, which was around 70 square meters.

アパートメント スタイルのリゾート。3 つのブロックに分かれています。ブロック A (アカシア) の 2 ベッドルーム ホライゾン スイートに宿泊しました。全体的に快適な滞在でした。とても広くて清潔な空間で、キッチン、ダイニング、ホール、2 つのベッドルームと 2 つのバスルームがあります。最初のベッドルームにはキング サイズ ベッドと専用バスルームがありました。2 番目の部屋にはクイーン サイズ ベッドがありました。もう 1 つのバスルームは共用タイプです。キッチンにはコウェイ ウォーター ディスペンサー、電子レンジ、冷蔵庫もあります。雰囲気も周辺環境も良かったです。朝食はシンプルですが美味しかったです。ケーキの盛り合わせは素晴らしく、味も最高でした! 他には焼きそば、ナシレマ、*とヌードル スープのステーション、パン/クロワッソン/マフィン、ウェッジ/ソーセージ、ビーフ ベーコン、フルーツなどの一般的なメニューもありました。唯一コメントしたいのは、部屋のネスカフェ マシンの代わりにコーヒー サシェがあったら良かったなということです。調味料 (スナック、ネスカフェ ポッド) は滞在初日のみ無料です。

リゾートへの初めての訪問でした。記念日を祝うのに最高の場所でした。騒がしい子供たちが走り回ることもなく、静かにリラックスして過ごせる場所です。宿泊客もそれほど多くなく、混雑を感じさせません。サービスも良く、バギーサービスも迅速です。特にプライベートプールと温泉が最高でした。 洞窟の中にある高級レストランは素晴らしく、朝食も美味しく、注文を受けてから調理してくれる上に食べ放題です。唯一の難点は立地で、外出するには交通手段が必要です。サンウェイはすぐ近くに大型ショッピングモールを建設中ですが、完成は2028年です。リゾートからサンワールドの裏手までトレッキングに参加すれば、サンワールド・テーマパークへの入場料が無料になります。森の中を少し歩くだけです。必ずまた来ます。

Modern hotel with a beautiful lobby. The front desk was very helpful and managed to get us an early check-in which we really appreciated as a family travelling with a baby for the first time!

部屋は清潔で整頓されており、ベッドも快適でした。新築のため、一部の階はまだ改装工事中でした。 夜、シャワーを浴びている最中に停電になったのは初めての経験でした。代理店に連絡しようとしましたが、担当者が不在だったため、部屋の変更しか選択肢がありませんでした。荷物をすべて別の階に移動するのに余計な時間がかかりました。 改善点としては、予約金の免除、もしくはチェックイン前日に代理店から予約確認と予約金の支払い確認の連絡をいただくことを検討していただきたいです。チェックイン前に予約金を支払っていたのですが、代理店が私の連絡を見落としていた可能性があります。警備員に呼び止められ、質問された後にようやく入室用のQRコードを受け取ることができたため、非常にストレスを感じました。

I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations. Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing. What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise. I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water. The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children. To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel. Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.

Really amazing stay here, the apartment was like brand new and was very clean. We had lots of space and really like the interior design of the apartment. The hotel itself is a lovely building and has a beautiful rooftop pool. Couldn’t recommend this place enough.

I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable. You may get confused upon arrival but the security guards are helpful and able to communicate in English. I enjoy staying here very much!

very clean and spacial room, very good the family stay. the view is good and quite as it stay inside the golf court. free washing machine and dry is the great point.