Everything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
The location is not only conveniently situated but also offers stunning surroundings that enhance the overall experience. The facility itself is thoughtfully designed, combining modern amenities with a welcoming atmosphere, ensuring that every guest feels comfortable and well-accommodated
we have stayed here for 5 nights and the breakfast choice was as great as we have thought after reading the reviews simply because they stick to just fixed items whereas when we stayed in 5 stars hotels in asia, there's always slight difference of options daily for breakfast. the stay was ok, I would stay it feels more like a good 4 stars than a true 5 stars
FFahad A AlghamdiEverything was fantastic, hotel location, services and design of the hotel. I enjoyed the 2 nights there. Unfortunately the welcoming was not good for me as I waited for 3 hours and 20 minutes. Yes I came early before the check in time which is 2 Pm and I came at 11:50 and the front deck staff ( Eduard ) confirm to me that my room will be ready at 2 pm but till 3:10 pm only I got to my room after I esclate my issue to the front deck manager ( Peter ), the problem was not about the time I lost, but the attitude of front deck staff as he is looking to my face multiple times and he didn’t come to say sorry that your room not yet ready just to apologizing…
ゲゲストBeautiful location. Splash pool and sauna unfortunately still not ready when we visited. Other services great though. Good selection of bars. In general good selection of food although we found the different restaurant a bit disappointing; it was mostly the same food as the buffet, only presented nicely. Apart from the check in where the reception kept accusing us of booking the wrong room for a family (we didn’t) generally great service.
ゲゲストwe have stayed here for 5 nights and the breakfast choice was as great as we have thought after reading the reviews simply because they stick to just fixed items whereas when we stayed in 5 stars hotels in asia, there's always slight difference of options daily for breakfast. the stay was ok, I would stay it feels more like a good 4 stars than a true 5 stars
AAH FAWADThe location is not only conveniently situated but also offers stunning surroundings that enhance the overall experience. The facility itself is thoughtfully designed, combining modern amenities with a welcoming atmosphere, ensuring that every guest feels comfortable and well-accommodated
ゲゲストThe hotel was good but I think 5-star is a bit too much. It’s a standard 4-star hotel. Location is close to Funchal but having a rental car is a must. Hotel also has a parking lot which is very good considering it being a challenge in many areas