It’s an old property and my assumption is that there are two wings and we were sent to old wing. Only one of the three elevators worked during 3 nights when we stayed there and there was no one trying to fix the elevators as well. Even the elevator which was working was not in a good condition. The staff was so so, not something which I would expect from Fairmont. Having stayed in Fairmont few times before, this was the worse experience of all times
The administrative works from 8am to 6pm so make sure to contact them during this time. The location is super pretty, with landscape to the harbor and a secured neighborhood. Huge room, each has a terrace. The female staffs were very friendly and supportive.