We enjoyed our stay. One down side was we get our room at six pm after queue-ing for more than 30minutes and more waiting for 1,5hour. This was very late check in process. Yes we got late check out for the day after, but I don’t think that can substitute the long hours we wait for our room. We had 1 toddler and 1 baby with us. But othe than that, we are happy and definitely will come back.
Understand the service apartment was open 1 month before our stay. The apartment is design size and have many facilities.
However, it is new and there are teething issue with the room and the services provided. The check in time was 3 pm and when I checked in at 4 pm, the queue for the check in counter were so long that it is all the way to the car pouch. The room provided to us was on Level 41 with nice view but they have not done the housekeeping. The bed sheets were not changed and there were crumbs all over the floor. The front desk changed us to another room on Level 16. It was a cleaned apartment but the common toilet sink and shower drain were choked. The housekeeping came over to clear it the next day. Furthermore the housekeeping is not daily. They only provide housekeeping if you stay for more than 3 nights. They provide change of towels upon request.
Our booking came with complimentary breakfast but the breakfast was served at the function room. The tables were not clean and the buffet was arranged at the common walkway. We stayed there for 3 nights and we skipped the breakfast after the first day.
During our stay the bowling alley were under maintenance and we were unable to use it. We tried the children playroom with trampoline and there were leftover socks and jackets on the floor.
I hope the teething issues will be resolved before I would consider staying at the apartment again.
We stayed 2nights and this hotel.First very accesible to anything like coffee shop,makanan,bus station,Sky train. Room i can rate 10/10 very clean and also the toilet was clean.Highly recommended is worth it the price.Thank you swiss hotel/residence.