THE WORST. AND A TOTAL NIGHTMARE TO RESOLVE. I changed my three-night reservation after one night. If I'd cancelled the reservation before checking in, I would have been charged for *one* night. Now this hotel is holding two additional nights, after agreeing to refund me the balance. Why I could not get out there fast enough: This hotel was depressing and had a strange chemical smell throughout the hallway and room. I was given a room overlooking the freeway and a car dealership -- or something like that -- with considerable light and noise. The ”kitchen” has no utensils -- not even forks. You have to go downstairs and ask for them. They allow you ”one free beverage” per day. When I asked to cancel the rest of the reservation: This reservation was made through Delta Airlines' hotels reservations. I contacted Delta after one miserable night at this place. Delta put me on hold and called the hotel. Delta then came back on the line and said that the hotel would release me from the rest of the reservation and refund me the balance. Relying on that representation from the hotel, I left this hotel, expecting the remaining two nights to be refunded. I ended up staying at the Red Mountain Resort up the road for the SAME PRICE. (check it out! it's lovely!) It's been nearly a week and no refund. Today, Delta contacted me and said the hotel is refusing to refund the balance that it had promised to refund. Now Delta is saying the hotel refuses to issue the refund. Not only is this hotel not worth the money, but it now is engaging in fraud.
- Joy B
Love this hotel. Staff is friendly and helpful. The room was great, it even smelled good as well as being clean and neat. Our show dogs love being able to walk on the trail across the street to get some exercise before getting back on the road. They were so happy and well rested they won their championship round and one won Best of Breed. Thank you all for making this a great weekend and bringing home the win!
- 803debora