Enjoyed this newer hotel but it had several basic things missing that should be mentioned. First off, no glassware in the room (only paper cups) and no bar soap (not even small sample size). Should be an option there. The shower is new, however the water pressure is very low and sputtering out, unable to adjust or increase. For a property such as this these are misses. There also was a big blank space in the room where a picture needed to hang or another piece of furniture needed to be; you can get a sense that corners are being cut. The pool (no hot tub) was too cool and unheated. The upper rooftop area is nice but you are unable to bring your own drinks, bar service only (which, when asked at check-in the lady wasn't sure of). Bedding was average. No real sense of character from the property of being in wine country or Penticton, just very corporate and sterile, yet nice. Windows in room didn't open whatsoever. Attitude from the blond restaurant guy at the entrance for breakfast when we went checking out the menu. Property also is several blocks from the lake and restaurants which was fine for us but again not ideal for the price. We liked it but didn't love it.
We booked into Four Points for an afternoon/evening and fell in love with the property. The hotel is beautiful and clean, and the staff are very friendly. Colleen at the front desk was gracious and personable and made us feel very welcome. Will definitely stay again!